Iona R Burnfield
Bloomington,IN
Work Preference
Summary
Customer service and administrative professional with experience in high-volume call handling, healthcare appointment scheduling, and client support.
Skilled in managing insurance inquiries, coordinating medical appointments, and maintaining accurate records. Known for strong communication, multitasking, and attention to detail in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Healthcare Scheduling & Support (Personal Experience)
Bloomington, IN
01.2019 - Current
- Scheduled and coordinated medical appointments for family members, including follow-ups and procedures.
- Communicated with provider offices and insurance representatives regarding eligibility and authorizations.
- Ensured accuracy in documentation and appointment tracking, while maintaining confidentiality.
Nanny & Pet Sitting Services
Bloomington, IN
01.2023 - Current
- Managed client schedules, administered medications, and handled responsibilities independently.
- Developed strong multitasking and time management skills.
Customer Service Representative
Goodwill Industries
Bloomington, IN
07.2022 - 11.2022
- Handled customer inquiries in person and over the phone with professionalism.
- Maintained accurate records of inventory and pricing.
- Delivered excellent service in a fast-paced environment requiring accuracy and efficiency.
Product Demonstrator / Customer Service
Crossmark
Bloomington, IN
05.2021 - 07.2022
- Engaged customers by presenting products and answering questions clearly.
- Maintained compliance with promotional requirements and performance tracking.
- Built customer trust through professional and friendly interaction.
Administrative Intern
Indiana University Theatre
Bloomington, IN
08.2017 - 05.2018
- Supported clerical operations including scheduling, filing, and document review.
- Assisted with promotional activities and collaborated with staff on advertising accuracy.
- Strengthened organizational and communication skills through administrative support.
Education
Associate of General Studies -
Ivy Tech Community College
Skills
- Healthcare Call Handling & Scheduling
- Insurance Eligibility & Authorization Familiarity
- Customer Service & Client Support
- Data Entry & Documentation Accuracy
- Time Management & Multitasking
- Schedule management
- Safety awareness
Timeline
Nanny & Pet Sitting Services
01.2023 - Current
Customer Service Representative
Goodwill Industries
07.2022 - 11.2022
Product Demonstrator / Customer Service
Crossmark
05.2021 - 07.2022
Healthcare Scheduling & Support (Personal Experience)
01.2019 - Current
Administrative Intern
Indiana University Theatre
08.2017 - 05.2018
Associate of General Studies -
Ivy Tech Community College
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