Summary
Overview
Work History
Education
Skills
Software System Expertise
Timeline
Generic

Iona Simmons

Grandview,MO

Summary

Motivated and certified Clinical Medical Assistant and trained Phlebotomist seeking to join a collaborative team of healthcare professionals. Brings strong clinical and administrative experience with a commitment to patient-centered care, accuracy, and efficiency. Experienced in pharmacy operations, customer service, and administrative coordination

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Kiddie Kave
12.2022 - Current
  • Manage administrative tasks such as scheduling appointments, coordinating meetings, and handling correspondence.
  • Maintain office supplies inventory and procurement, reducing supply costs by 15%.
  • Prepare reports, presentations, and documents for management and stakeholders.
  • Handle incoming and outgoing communications, ensuring timely and accurate information flow.
  • Assist in event planning and coordination for company functions and special events.
  • Utilize Microsoft Office Suite, Google Workspace for document creation and organization.

Customer Service Representative

CareCentrix
02.2018 - 11.2020
  • Handled 50+ customer inquiries daily via phone, email, and chat, maintaining a customer satisfaction rating of 95%.
  • Assisted customers with insurance coverage, claims processing, and billing inquiries, reducing resolution time by 30%.
  • Resolved escalated customer issues and complaints, achieving a 90% resolution rate within service level agreements (SLAs).
  • Updated customer accounts and maintained accurate records in Salesforce, Zendesk.
  • Collaborated with cross-functional teams to improve processes and enhance the customer experience.
  • Participated in training programs and workshops to enhance product knowledge and customer service skills.

Senior Pharmacy Technician

OptumRx
05.2008 - 01.2018
  • Processed and filled 100+ prescriptions daily with a 98% accuracy rate, ensuring adherence to pharmacy regulations and standards.
  • Managed inventory levels, reducing excess stock by 15% and minimizing waste.
  • Conducted medication reconciliation and patient counseling, leading to a 20% improvement in medication adherence rates.
  • Collaborated with healthcare providers and insurance companies to resolve medication-related issues and ensure timely approvals.
  • Utilized RxConnect, QS/1 for prescription processing and documentation.
  • Trained and supervised pharmacy technicians, improving team efficiency and performance.

Education

Clinical Medical Assistant -

University of Central Missouri
Lee's Summit, Missouri
03.2025

General Education -

Johnson County Community College
Overland Park, Kansas

Skills

  • Administer Vaccines
  • Pharmacy Operations
  • Urinalysis
  • Prescription Processing
  • Patient flow management
  • Vital sign monitors
  • Electrocardiography (EKG)
  • Phlebotomy
  • Medical procedures
  • Appointment scheduling
  • RxConnect
  • Salesforce
  • Microsoft Office Suite
  • Marketing

Software System Expertise

  • RxConnect
  • Salesforce
  • Microsoft Office Suite

Timeline

Administrative Assistant

Kiddie Kave
12.2022 - Current

Customer Service Representative

CareCentrix
02.2018 - 11.2020

Senior Pharmacy Technician

OptumRx
05.2008 - 01.2018

Clinical Medical Assistant -

University of Central Missouri

General Education -

Johnson County Community College

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