Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Quote
Work Availability
Timeline
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Ione Brasil de Macedo

Miami,FL

Summary

Dedicated SDR & facial specialist professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Entrepreneur

Self-employed
01.2020 - 08.2024
    • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
    • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
    • Launched new product lines successfully through comprehensive planning, strategy and research.
    • Determined business plan, mission statement, and vision.

Entrepreneur

Self-employed
06.2017 - 09.2019
    • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
    • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
    • Launched new product lines successfully through comprehensive planning, strategy and research.
    • Determined business plan, mission statement, and vision.

Sales Development Representative

Fane's Contemporary Jewelry
01.2015 - 12.2016
    • Built and managed accurate sales pipeline to maintain high volume of activity.
    • Established relationships with prospects and customers to promote product understanding and drive sales growth.
    • Crafted persuasive sales pitches to communicate value of company products and services.
    • Achieved and exceeded monthly and annual sales targets.
    • Miami representative of semi-precious stones and fine jewelry imported directly from Brasil.
    • Assisting clients with stone selection and perfect settings.

Facial Specialist

SESC
07.2004 - 12.2012
  • Followed all company policies and procedures to deliver quality work.
  • Assisted in developing strategic plan that aligned with long-term company goals.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Education

Master of Science - Dermatology

Universidade Gama Filho
Rio De Janeiro, Brasil
06-2005

Bachelor of Science - Physical Therapy

Universidade Gama Filho
Rio De Janeiro, Brasil
06-2003

Skills

  • Interpersonal communication
  • Personalized attention
  • Client relations
  • Customer service
  • Strategic thinking
  • Customer relations
  • Innovative mindset
  • Team bonding
  • Entrepreneurial personality
  • Goal setting
  • Decision-making
  • Relationship building

Accomplishments

Completed +30 courses, training, and MOOCS.

Certification

UGF university extension course in introduction to lymphatic drainage.

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working

Quote

Practice the Golden Rule ~ Treat Others as You Would Like to Be Treated.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Entrepreneur

Self-employed
01.2020 - 08.2024

Entrepreneur

Self-employed
06.2017 - 09.2019

Sales Development Representative

Fane's Contemporary Jewelry
01.2015 - 12.2016

Facial Specialist

SESC
07.2004 - 12.2012

Master of Science - Dermatology

Universidade Gama Filho

Bachelor of Science - Physical Therapy

Universidade Gama Filho

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Ione Brasil de Macedo