Ione Fetsko
Overview
4
4
years of professional experience
Work History
Social Media Content Creator
Self-employed
07.2024 - Current
- Monitored social media trends, adapting content strategies to maintain relevance and engagement.
- Developed in-depth understanding of digital and mobile marketing practices and media.
- Curated diverse content mix, balancing promotional, educational, and entertaining posts to keep audience engaged.
Patient Care Consultant
Jushi
05.2024 - 01.2025
- Assisted customers in selecting appropriate products based on individual needs and preferences.
- Educated patients on proper dosage, usage, and potential effects of cannabis products.
- Maintained cleanliness and organization of dispensary environment to enhance customer experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
Technology Support Student Consultant
University of Scranton
01.2023 - 05.2024
- Assisted users with IT-related issues and provided technical support.
- Provided remote and in-person technical support to end-users, resulting in a 75% reduction in IT service calls.
- Provided technical guidance and support to ensure user proficiency in the use of IT applications.
- Resolved customer complaints with empathy and understanding, resulting in a 90% customer satisfaction rate.
Barista
Northern Light Espresso Bar
03.2022 - 11.2022
- Mastered the art of coffee brewing and latte art, resulting in rave reviews from customers.
- Demonstrated a strong work ethic, resulting in consistent high-quality products and services.
- Cultivated a strong rapport with regular customers, resulting in increased loyalty and repeat business.
- Trained new staff members on proper coffee preparation and customer service techniques.
Team Member – Barista
Target - Starbucks
05.2021 - 03.2022
- Utilized point-of-sale (POS) system to accurately process customer payments.
- Organized and maintained the espresso machine and coffee-making equipment, ensuring consistent performance and taste.
- Followed food safety protocols to prevent contamination and cross-contamination of food items.
Education
Bachelor of Science - Psychology And Philosophy
University of Scranton
Scranton, PA05-2025
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University of Pittsburgh
Pittsburgh, PA01.2021
Honors
Scranton Preparatory School
Scranton, PA01.2020
Skills
- Adaptability
- Communication Skills
- Computer Skills
- Creative thinking
- Critical Thinking
- Customer Service
- Fast Learner
- Leadership Skills
- Mobile editing
- Problem Solving
- Social media strategy
Timeline
Social Media Content Creator
Self-employed
07.2024 - Current
Patient Care Consultant
Jushi
05.2024 - 01.2025
Technology Support Student Consultant
University of Scranton
01.2023 - 05.2024
Barista
Northern Light Espresso Bar
03.2022 - 11.2022
Team Member – Barista
Target - Starbucks
05.2021 - 03.2022
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University of Pittsburgh
Honors
Scranton Preparatory School
Bachelor of Science - Psychology And Philosophy
University of Scranton
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