Ione Fisher

Patient Access Representative

Sutter Amador Hospital

Jackson, CA

10.2016 - Current

Processed patient responsibility estimate determined by insurance at pre-registration.
Resolved discrepancies between hospital systems and third party payers.
Greeted patients and visitors in a courteous and professional manner.
Assembled registration paperwork and placed identification bands on patient.
Collaborated with clinical and administrative staff to meet patient needs.
Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Participated in training sessions to stay updated on healthcare policies and registration software.
Responded to patient inquiries regarding billing or financial matters.
Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Ensured accuracy of all data entered into computer system.
Answered phones promptly in a professional manner.
Managed incoming faxes related to patient registration processes.
Processed patient admissions, registrations, transfers, and discharges according to established procedures.
Collaborated with other departments to ensure quality customer service was delivered.
Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Organized and maintained records by updating and obtaining both personal and financial information from patients.
Contributed to team meetings, sharing insights and strategies for improving patient access services.
Assisted in the implementation of new technologies and processes to improve patient access services.
Applied HIPAA privacy and security regulations while handling patient information.
Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
Explained various admission forms and policies, acquiring signatures for consent.
Verified insurance coverage for services provided by the facility.