Ione Johnson
Pryor,OK
Summary
Billing Specialist adept at collecting, posting and managing account payments. Independently handles client requests, billing needs and administrative functions. Reviews contracts and other documents to issue accurate invoices.
Skilled Medical Office professional offering 9 years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Personable and dedicated Customer Service Representative with extensive experience in RV industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Invoice Specialist
The Arcticom Group
Spokane Valley, WA
05.2023 - 12.2023
- Reviewed and processed customer invoices for accuracy, completeness and compliance with company policies.
- Provided customer service support related to billing inquiries or disputes.
- Responded to internal and external requests regarding invoice information as needed.
Service Advisor
Camping World RV
Tulsa, OK
06.2022 - 05.2023
- Explained amount for expected services and provided detailed answers to customer questions.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Researched coverages under warranties and determined requirements for coverage.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Recommended additional, useful services to customers to increase overall sales.
Retention Agent
Dish Network Corp
Tulsa, OK
01.2022 - 06.2022
- Assisted customers with inquiries regarding account information, billing and service-related issues.
- Implemented creative solutions to deal with special circumstances.
- Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.
Service Advisor
Windish RV
Longmont, CO
04.2019 - 09.2021
- Explained amount for expected services and provided detailed answers to customer questions.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Researched coverages under warranties and determined requirements for coverage.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Various
Kaiser Permanente
Denver , CO
04.2010 - 04.2019
- Entered patient data into computer system to maintain accurate records.
- Counted and balanced cashier drawers.
- Handled over 20 customer accounts daily in pharmacy., maintaining accuracy to prevent data errors.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Checked expiration dates on prescription drugs to ensure potency.
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
- Conducted patient intake interviews to collect medical information and insurance details.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Straightened up waiting room to maintain neat and organized space.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Greeted and checked in patients, updating patient information in computer system.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Compiled and coded patient information or data in appropriate computer system.
- Called patients to confirm scheduled appointments and obtain additional details.
- Protected patients by observing strict HIPAA guidelines.
- Scheduled and confirmed patient appointments and consultations.
Education
Bachelor of Arts - Health Administration
University of Phoenix
Tempe, AZSkills
- Expense Tracking
- Invoice Processing
- Accounts Payable
- Financial Software Expertise
- Invoice Verification
- Claims Processing
- Payment Posting
- Cash Management
- Payment Processing
- Dispute Resolution
- Customer Engagement
- Billing Dispute Resolution
- Collections
- Audit Procedures
- HIPAA Compliance
- Invoicing Proficiency
- Medical Charting
- Records Management
- Mail Management
- Referral Verification
- Medical Terminology
- Patient Relations
- Documentation
- Understanding of Medical Laws
- Front Desk Operations
- Records Maintenance
- Office Administration
- Paperwork Coordination
- Account Management
- HIPAA Guidelines
- Patient Scheduling
- Proficient in MS Office, Outlook, Epic, Great Plains, SamPro, and other various software programs
- Medical Records Management
- Appointment Management
- Outpatient Care
- Electronic Medical Records
- Patient Callbacks
- Workflow Optimization
- Appointment Scheduling
- Telephone Etiquette
- Microsoft Office
Timeline
Invoice Specialist
The Arcticom Group
05.2023 - 12.2023
Service Advisor
Camping World RV
06.2022 - 05.2023
Retention Agent
Dish Network Corp
01.2022 - 06.2022
Service Advisor
Windish RV
04.2019 - 09.2021
Various
Kaiser Permanente
04.2010 - 04.2019
Bachelor of Arts - Health Administration
University of Phoenix
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