Ionelia Serban
Brunswick
Summary
Organized and detail-oriented individual with proven ability to effectively manage and motivate student learning. Collaborates with fellow professionals to promote stimulating learning environment. Offers strong organizational and student engagement skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Long Term Substitute
Kate Furbish Elementary School
09.2025 - Current
- Supported classroom activities to enhance student engagement and learning outcomes.
- Assisted lead teacher in developing individualized education plans for diverse learners.
- Ensured a safe learning environment by monitoring students during recess, lunch breaks, and field trips.
- Promoted social-emotional learning by implementing conflict resolution strategies and facilitating discussions about emotions, relationships, and problem-solving skills.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Enforced rules and instructions to maintain discipline.
- Collaborated with other educational assistants to develop consistent strategies for supporting student success.
- Developed positive relationships with students, fostering a supportive educational atmosphere.
Lunch Aide
Kate Furbish Elementary School
09.2024 - 06.2025
- Ensured a safe and orderly environment during lunch periods for students.
- Coordinated with staff to address student behavior, fostering a positive dining atmosphere.
- Supervised playground activities, promoting safety and engagement among students.
- Collaborated with teachers to address individual student needs during meal times.
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
System tester
NN Pensions SAFPAP
05.2022 - 08.2023
- Creating Test Plans that covers most of the Business Requirements and Functionality Design Documents;
- Give feedback on BR and FD documents when proposed solution differs from the best solution;
- Testing the newly implemented functionalities using AS400, SQL Server, Jasper ETL, various internal platforms (NNDirect, SIA, Reporting etc);
- Report defects using Azure DevOps;
- Investigate bugs using MSSQL procedures, Spdecide, browse on programs in AS400 or spool files;
- Create, run and update scrips in MSSQL;
- Regression testing by adding new scenarios and execute them;
- Document and follow up identified defects;
- Support developers and UAT team in solving problems arising in the test execution;
- Review UAT test plan and UAT Support;
- Estimate efforts for new projects.
Operations Analyst and MLRO
NN Pensions SAFPAP
10.2014 - 04.2022
- MLRO Responsibilities: Responsible for several FEC activities, such as: implementation and monitoring activities, identification, evaluation, establishment and monitoring of FEC risk mitigation actions;
- Development and delivery of the FEC training plan to the company;
- RDC daily activities and permanent assistance in AML issues;
- Ensuring the implementation of the FEC policy and the minimum standards required by NN Group and / or local legislation, updating procedures and their application and ensuring the permanent support of local authorities;
- Responsible for the monthly and quarterly reporting of AML KRI.
- Customer Service Analyst Responsibilities: Responsible for generating and submitting monthly reports to ASF.
- Support and development for existing internal databases and the development of new applications needed to improve the department's processes;
- Ensuring the management of reporting and analysis at department level;
Life Insurance Officer
NN Life Insurance S.A
09.2010 - 10.2014
- Fulfilling daily and weekly tasks;
- Processing customer forms in the system;
- Support activities;
- Preparation and updating of internal regulations and working procedures and the manual for the administration of insurance products;
- Preparation of business requirements and subsequent testing of IT developments.
- The most important projects: Health Riders, Customer Experience Anniversary
Contact Center Officer
NN Life Insurance S.A
06.2010 - 09.2010
- Making outbound calls.
- Contacting NN customers 15 days after their insurance policy was issued.
- Contacting NN clients to verify their contact details (correspondence address, telephone number, email address) within the NBS project.
Education
Master's degree - Ecological Economy
Academy of Economic Studies
01.2010
Bachelor of Economics - Agri-Food and Environmental Economics
Academy of Economic Studies
01.2008
Skills
- Student engagement
- Positive reinforcement
- Cultural sensitivity
- Classroom management
- Adaptable
Personal Information
- Date of Birth: 10/03/86
- Gender: F
- Nationality: Romania
- Place of Birth: Odobesti
Certification
Educational Technician GRADES III
Languages
Romanian
Native or Bilingual
Timeline
Long Term Substitute
Kate Furbish Elementary School
09.2025 - Current
Lunch Aide
Kate Furbish Elementary School
09.2024 - 06.2025
System tester
NN Pensions SAFPAP
05.2022 - 08.2023
Operations Analyst and MLRO
NN Pensions SAFPAP
10.2014 - 04.2022
Life Insurance Officer
NN Life Insurance S.A
09.2010 - 10.2014
Contact Center Officer
NN Life Insurance S.A
06.2010 - 09.2010
Bachelor of Economics - Agri-Food and Environmental Economics
Academy of Economic Studies
Master's degree - Ecological Economy
Academy of Economic Studies