Iongel Anderson

• Oversee daily operations of the bar, ensuring smooth service flow and timely opening/closing.

• Manage bar setup, breakdown, and cleanliness according to hotel standards.

• Coordinate with other departments (kitchen, events, front desk) for seamless service.

• Train staff on new recipes, ensuring consistency and proper presentation.

• Created and updated cocktail menus, incorporating seasonal ingredients and hotel branding.

• Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
• Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes
• Prepare a high volume of cocktails, mixed drinks, beers, and non-alcoholic beverages quickly and accurately.
• Anticipate customer needs and offer personalized recommendations based on preferences.
• Maintain a clean and organized workspace throughout service, adhering to health and safety standards.
• Support team members by assisting with their tasks during peak hours.

• Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Increased sales significantly by upselling higher-end products to customers.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.