Iormares Rodas
Yonkers,NY
Summary
High-energy candidate skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
5
5
years of professional experience
Work History
Personal Care Assistant
Premier Health Care Services
New York, NY
05.2020 - Current
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Frequent check-ins of pantries and refrigerator to ensure food is continuously stocked.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Sanitized and maintained cleanliness of patient's living spaces and common areas.
- Laundered clothing and bedding to prevent infection.
- Accompanied clients to medical appointments and provided transportation services when necessary.
Front End Associate
WestRiver Pharmacy
Yonkers, NY
06.2022 - 04.2023
- Greeted customers warmly upon arrival and identified their needs.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Answered incoming calls promptly, providing accurate information about products and services.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Continued communication with clients, pharmacists and medical doctor offices for successful prescription delivery.
- Managed confidential medical records of over 60 clients daily.
- Assisted management with inventory and stocking of medical supplies, prescriptions, and pharmacy products.
- Ensured compliance with all safety policies and procedures.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
Store Associate
Rafani Leathers
Albany, NY
05.2021 - 11.2021
- Engaged customers by greeting them upon entrance and fostering conversation.
- Recommended, selected and located merchandise based on customer desires.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Demonstrated excellent customer service skills at all times.
- Performed business operations such as transactions, counting the register, opening and closing shop.
- Maintained records related to sales for store management.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ensured the cleanliness and tidiness of the store.
Orientation Leader
University at Albany
Albany, NY
05.2019 - 09.2020
- Represented The University at Albany's student body by greeting, interacting, and introducing incoming families to the University's campus.
- Prepared and presented information about student services, academic programs, campus resources and other topics related to student life.
- Led small group discussions on topics such as time management, study skills, career planning, financial aid and health services.
- Responded to inquiries from parents regarding residence hall policies and regulations.
- Facilitated workshops on various topics including diversity awareness, mental health support and substance abuse prevention.
- Maintained accurate records of all orientation participants' attendance.
- Participated in meetings with University administrators to discuss issues related to retention rates of new students.
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
- Provided City-Wide bus tours with high engagement and memorable moments to build relationships with incoming students and families.
- Worked alongside administration to coordinate special events and networking workshops.
Education
Bachelors of Arts in Sociology -
University At Albany
12.2022
Skills
- Customer Service
- Risk-Mitigation
- Time-Management
- Multitasking
- Organization
- Inventory Control
- Technical Support
- Retail
- Cash Handling
- Housekeeping
- Meal Preparation
- Payment Processing
- Cash Handling Accuracy
- Team Leadership
- POS System Operation
- Loss Prevention
- Retail Merchandising
- Product Knowledge
- Interpersonal Communication
- Decision-Making
- Professionalism
- Ability to Lift 40 Pounds
- Teamwork and Collaboration
- Analytical Thinking
- Exceeding Customer Expectations
- Inventory and Stocking
- Excellent Communication
- Engaging With Diverse Customers
- Relationship Building
- Attention to Detail
- Adaptability
- Excellent Written and Verbal Communication
- Self Motivation
- Problem-Solving
- Conflict Resolution
- Greeting Guests
- Safe Food Handling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Elementary
References
References available upon request.
Timeline
Front End Associate
WestRiver Pharmacy
06.2022 - 04.2023
Store Associate
Rafani Leathers
05.2021 - 11.2021
Personal Care Assistant
Premier Health Care Services
05.2020 - Current
Orientation Leader
University at Albany
05.2019 - 09.2020
Bachelors of Arts in Sociology -
University At Albany
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