Iosua (Sua) Tufaga
Chandler,AZ
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
5
5
years of professional experience
Work History
Recreation Attendant (Seasonal)
Hilton Waikoloa Village
Waikoloa, Hawaii
05.2021 - 08.2024
- Greeted guests and answered questions about recreational activities.
- Assisted with set up and take down of recreational equipment.
- Provided instruction to guests on the use of recreational facilities.
- Maintained cleanliness of recreation areas including restrooms, changing rooms, and pool decks.
- Monitored safety regulations in accordance with established guidelines.
- Organized activities for children such as arts and crafts projects, scavenger hunts.
- Distributed supplies to customers when needed.
- Checked IDs and wristbands at entrance gates to ensure proper access rights were granted.
- Enforced rules and regulations related to facility usage.
- Reported any incidents or accidents that occurred while on duty.
- Tracked attendance records for various programs and events held at the facility.
- Responded promptly to customer inquiries or complaints regarding services offered by the facility.
- Assisted with setting up special events such as birthday parties, corporate functions.
- Collaborated closely with other staff members on assigned tasks or duties.
- Performed administrative duties such as data entry into computer systems or filing documents.
- Informed supervisor on duty of concerns, broken machines, out-of-order games and problems.
- Recommended games to guests based on age and skill level to boost revenue opportunities.
Sales Associate /Assistant Manager
PacSun Clothing
Kamuela , HI
04.2021 - 08.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new team members in cash register operation, stock procedures, and customer services.
Sales Associate
Mahina
Waikoloa, Hawaii
08.2019 - 03.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Helped customers find specific products, answered questions, and offered product advice.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Bagged or packaged purchases and wrapped gifts.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Bachelor of Science - Business Communications
Arizona State University
Tempe12-2024
Skills
- Sales Development
- Inventory Control
- Promotional support
- Product Sales
- Customer Needs Assessment
- Time Management
- Outgoing Personality
- Service-oriented
References
References available upon request.
Timeline
Recreation Attendant (Seasonal)
Hilton Waikoloa Village
05.2021 - 08.2024
Sales Associate /Assistant Manager
PacSun Clothing
04.2021 - 08.2023
Sales Associate
Mahina
08.2019 - 03.2020
Bachelor of Science - Business Communications
Arizona State University
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