Summary
Overview
Work History
Education
Skills
Accomplishments
Core Competencies
Websites
References
Timeline
Generic

Iovany Garcia

Chicago,IL

Summary

Sales Enablement and L&D professional with 10+ years of experience designing scalable training solutions that drive revenue growth and team performance. Skilled in developing engaging content, leading cross-functional initiatives, and creating onboarding programs to empower sales teams and support business development.

Overview

11
11
years of professional experience

Work History

Business Development Manager

Groupon
Chicago, IL
09.2024 - Current
  • Drove #1 Gross Profit performance in the Southeast region (QoQ) by executing end-to-end sales enablement strategies.
  • Designed and deployed data-driven enablement resources by analyzing market gaps and supply/demand dynamics across top-tier divisions.
  • Collaborated cross-functionally with Sales, Marketing and L&D to create tools and programs that optimized region performance and empowered sales teams.

Sr. Specialist, Learning Technology Solutions

Walmart
10.2021 - 06.2023
  • Designed and led a global sales training program, collaborating with 12 developers and cross-functional teams to build immersive simulations that increased Customer Care CSAT by 38% and reduced agent AHT by 20%.
  • Developed and deployed 7 scalable enablement solutions that empowered sales and Customer Care teams, resulting in approximately $2M in QoQ operational savings.
  • Created comprehensive onboarding and continuous learning programs, aligning training content with sales skills, processes, and tools (e.g., HTG, job aids, just-in-time resources) to support cross-functional L&D teams.
  • Transformed complex datasets into intuitive visualizations and automated workflows, enabling leadership to make data-driven, high-impact decisions and improve team efficiency.
  • Partnered with leadership to design field-facing toolkits and sales enablement resources, driving adoption of engagement tools and fostering a culture of continuous learning.

Sr. Field Sales Manager, Verizon

Samsung Electronics America
11.2018 - 06.2021
  • Designed and delivered training programs for 300+ retail locations across the Great Lakes Market, driving 130% YoY revenue performance.
  • Developed sales enablement resources for high-tier accounts (workshops, vILTs, HTG) and drove implentation with alignment on account's strategy.
  • Built strong relationships with key decision markers and overcame vendor restrictions to enable 5% QoQ service growth and generate over $1M in Samsung revenue MoM.
  • Acted as a product knowledge authority, providing ongoing enablement, training, and support to Verizon corporate and indirect retail partners on the full Samsung portfolio.

Field Sales Manager

Samsung Electronics America/PRS
07.2014 - 11.2018
  • Managed comprehensive training programs across 200+ retail locations, including Verizon, AT&T, T-Mobile, and national retail partners.
  • Developed localized sales training curricula that drove 146% Samsung revenue attainment and increased market share by 25% through targeted learning interventions.
  • Conducted field observations and coaching sessions, implementing training initiatives and performance improvement strategies to elevate team effectiveness.
  • Created product knowledge resources and sales process documentation to enable retail leadership teams and enhance operational consistency.

Education

High School Diploma -

Vantage Learning Point
Logansport, IN
06.2010

Skills

  • Sales enablement
  • Data analysis
  • Training development
  • Cross-functional collaboration
  • Performance metrics
  • Learning management
  • Process optimization
  • Sales strategy
  • Project management
  • Relationship building
  • Performance analysis
  • Employee onboarding

Accomplishments

  • Learning Program Success: Designed global simulation program increasing CSAT by 38% and reducing training time by 20%
  • Revenue Impact: Created training initiatives that generated $1.2M+ in revenue and achieved 146% of targets
  • Process Innovation: Developed 7 scalable learning solutions delivering $2M+ in operational savings
  • Team Development: Successfully managed cross-functional teams of 12+ members across multiple learning initiatives
  • Sales Enablement: 7+ years of experience creating training materials and supporting enterprise-level sales teams
  • Content Creation: Proven track record developing engaging learning experiences for adult learners in sales environments
  • Cross-Functional Collaboration: Extensive experience working with Marketing, Operations, and Executive teams to align training with business objectives

Core Competencies

  • Sales Training & Enablement: Training Content Creation | Learning Experience Design | Sales Process Training | Product Knowledge Development | Onboarding Programs
  • Learning & Development: Instructional Design | Adult Learning Principles | Learning Management Systems | Performance Improvement | Continuous Learning Culture
  • Content Development: Visual Design | Technical Writing | Interactive Learning Modules | Training Materials | Best Practices Documentation
  • Project Management: Cross-Functional Collaboration | Strategic Planning | Quality Assurance | Process Optimization | Time Management

References

References available upon request.

Timeline

Business Development Manager

Groupon
09.2024 - Current

Sr. Specialist, Learning Technology Solutions

Walmart
10.2021 - 06.2023

Sr. Field Sales Manager, Verizon

Samsung Electronics America
11.2018 - 06.2021

Field Sales Manager

Samsung Electronics America/PRS
07.2014 - 11.2018

High School Diploma -

Vantage Learning Point

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