Keilyn Ortega
Brentwood
Summary
Dynamic and reliable professional with experience in healthcare, retail, and customer service. At Gurwin Jewish Nursing & Rehabilitation Center, skilled in documentation, problem-solving, and enhancing patient engagement through tailored recreational activities. Retail experience at Journey Kidz, providing personalized customer service, assisting families with product selection, and maintaining organized, visually appealing displays. Customer service and teamwork skills further strengthened at Dunkin' Donuts, where efficiency, adaptability, and clear communication were essential in a fast-paced environment. Recognized for strong organizational abilities, collaborative approach, and commitment to creating positive experiences for patients, customers, and colleagues alike.
Overview
4
4
years of professional experience
Work History
Therapeutic Recreation Assistant
Gurwin Jewish Nursing & Rehabilitation Center
09.2023 - Current
- Facilitated recreational activities to enhance patient engagement and therapeutic outcomes.
- Assisted in evaluating participant progress, adapting programs to meet individual needs effectively.
- Maintained accurate documentation of participant progress and activity outcomes for compliance reporting.
Crew Member
Dunkin' Donuts
06.2022 - 10.2023
- Provided exceptional customer service, ensuring positive guest experiences and satisfaction.
- Operated cash register accurately, processing transactions efficiently and managing payments.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with team members to achieve daily operational goals and enhance workflow efficiency.
Sales Associate
Journeys Kidz
11.2021 - 09.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Collaborated with team members to ensure optimal store presentation and organization.
- Participated in training sessions to develop product knowledge and sales techniques.
Education
GED -
Suffolk County Community College
Selden, NY10-2025
No Degree -
SUNY, Farmingdale
Farmingdale, NY01-2025
Skills
- Problem-solving
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Documentation skills
- Task prioritization
- Fluent Spanish
Languages
Spanish
Native or Bilingual
Timeline
Therapeutic Recreation Assistant
Gurwin Jewish Nursing & Rehabilitation Center
09.2023 - Current
Crew Member
Dunkin' Donuts
06.2022 - 10.2023
Sales Associate
Journeys Kidz
11.2021 - 09.2022
GED -
Suffolk County Community College
No Degree -
SUNY, Farmingdale
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