Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
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Iptisam Nzovu

Fitchburg,MA

Summary

Experienced in managing and training employees, Known for utilizing strong communication skills to communicate well with others staff members. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

9
9
years of professional experience

Work History

Pharmacy Technician

Walgreens
12.2014 - 03.2023
  • Count, measure and compound prescriptions, applying labels and verifying accuracy with Pharmacist prior to dispensing Verify patient insurance information and process claims; investigate and quickly resolve patient billing and insurance concerns Key contributor in increasing number of prescriptions filled daily Prepared medications, including liquids, ointments and powders Immediately notified Pharmacist of dosage or label inaccuracies Precisely maintained OTC and pharmacy inventory, properly documenting and disposing expired products
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Over Night Shift Supervisor

SMC Ltd
06.2017 - 12.2018
  • Responsible for meeting production requirements, controlling labor costs, staffing the workplace, assigning staff, and fulfilling the requirements of leading, motivating, counseling and developing.
  • Monitored employee performance regularly, providing constructive feedback and implementing corrective actions as needed.
  • Ensured timely completion of daily tasks by setting clear expectations and holding team members accountable for their responsibilities.
  • Facilitated open communication channels among employees by conducting regular team meetings focused on problem-solving and idea-sharing activities.
  • Trained new employees on company policies and procedures, ensuring they were prepared to excel in their roles from day one.

Office Manager

Dental Smiles Center
12.2018 - 12.2020
  • Explain treatment plans and payment options to patients Train and develop staff to meet individual needs and operational objectives Manage patient scheduling and expedite patient flow through the practice Address and resolve patient concerns in a timely and professional manner Review patient records to ensure accuracy Monitor accurate and up-to-date billing of patients Taking care of insurance claims, Ensure correct storage of patient records making sure daily deposits are completed accurately and on time Develop and monitor the office budget Making sure office supplies and inventory are managed Manage office schedules following policies and procedures Establish positive working relationships and provide support to all staff Performance manage staff and take corrective discipline when necessary Coordinate staffing needs and recruit staff as needed Develop and support marketing activities Ensure operational readiness and presentation of the dental practice Create and analyze management reports Train and develop staff to meet individual needs and operational objectives Conduct weekly meetings.

Admin/ office manager in training

Allure family dental
09.2020 - 07.2022
  • Greeting patients as they arrive and answering the phones
  • Scheduling and canceling patient appointments
  • Dental Charting and Treatment Planning
  • Completing and filing insurance forms and dental billing records
  • Translating dental services into proper billable codes
  • Managing office inventory and supplies
  • Communicating with dental supply vendors
  • Office duties including document filing, scanning, and creation

Office manager

Associated Homecare
07.2022 - Current
  • Input schedules for RN and Aids inmates scheduling adjustments needed daily while monitoring and reporting assignments visits not completed Assign visits focusing on productivity for professional staff and cutting down the overtime for all aids
  • Taking new clients for both office Worcester and Leominster Responsible for making sure weekly payroll and scheduling for all hourly and salaried professional reporting to the case manager
  • Answer phone calls and emails to provide information resulting in effective business correspondence Pleasantly welcomed clients and aides
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Updated reports, managed accounts, and generated reports for company database.
  • By reaching out to vendors about new clients we can provide services Make sure I schedule 1000 hours for both offices without including buildings
  • Processed paperwork related to supply requests, and purchase orders.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Education

High School Diploma -

Algonquin Regional High School
Northborough, MA
06.2016

Bachelor of Science in Biology -

Fitchburg State University
Fitchburg, MA

Skills

  • Staff Hiring
  • Workforce Management
  • Office Management
  • Customer Service
  • Training and Coaching
  • Scheduling and Calendar Management
  • Organizational Skills
  • Documentation and Control
  • Problem Solving
  • Meeting Planning
  • Payroll Processing
  • Performance Evaluation
  • Time Management
  • Microsoft Office Suite
  • Typing Speed
  • Self-Motivation
  • Goal Oriented
  • Active Listening
  • Task Prioritization
  • Calm and Professional Under Pressure
  • Microsoft Word
  • MS Office

Volunteer Experience

Fitchburg Public Library: 1 on 1 english Tutoring and Conversation classes. 

Languages

English
Swahili
Native or Bilingual
French
Full Professional
kinyarwanda
Native or Bilingual

Timeline

Office manager

Associated Homecare
07.2022 - Current

Admin/ office manager in training

Allure family dental
09.2020 - 07.2022

Office Manager

Dental Smiles Center
12.2018 - 12.2020

Over Night Shift Supervisor

SMC Ltd
06.2017 - 12.2018

Pharmacy Technician

Walgreens
12.2014 - 03.2023

High School Diploma -

Algonquin Regional High School

Bachelor of Science in Biology -

Fitchburg State University

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Iptisam Nzovu