Iqbal Hossain
Buffalo,NY
Summary
Driven Delivery Driver with proven track record at SPEE DEE LOGISTICS INC, excelling in customer satisfaction and efficiency improvements. Leveraged GPS technology and problem-solving skills to enhance delivery processes, achieving a significant increase in repeat business. Demonstrates exceptional teamwork and time management, ensuring safe and timely deliveries.
Overview
5
5
years of professional experience
Work History
Delivery Driver
SPEE DEE LOGISTICS INC
2021.08 - 2022.08
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Enhanced customer trust by providing courteous and professional service during deliveries.
Delivery Driver
APS TRANSPOTATION INC
2017.07 - 2021.08
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Operated light trucks to deliver loads as far as [Number] miles from home location.
- Filled out load paperwork and DOT-mandated log books.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Protected people and equipment from hazardous materials by using correct procedures.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Kept detailed records of deliveries and money received from customers.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Inspected load security and checked for damages.
- Minimized company liability and risks to loads by obeying traffic laws.
- Fostered positive working relationships with regular customers.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Education
Associates - Computer Science
Erie Community College
Buffalo, NY01.2025
Skills
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Problem-Solving
- Time management skills
- Loading and unloading
- Clean Driving Record
- Heavy Lifting
- Order picking and processing
- Vehicle Cleaning and Maintenance
- Complex Problem-Solving
Timeline
Delivery Driver
SPEE DEE LOGISTICS INC
2021.08 - 2022.08
Delivery Driver
APS TRANSPOTATION INC
2017.07 - 2021.08
Associates - Computer Science
Erie Community College
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