Muhammad Iqbal
Summary
Resourceful Operations Executive with 10+ years of experience working in domestic and international positions boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in financial management, operations, coordination, administration, hiring and development, tactical planning, and operational problem-solving. knowledgeable about promoting stakeholder engagement and building consensus to drive change.
Overview
11
11
years of professional experience
Work History
Operations Executive
Red Apple Travel
Dubai, UAE
11.2018 - 03.2021
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Prepared the vehicle roster, route map, and duty schedule of the drivers.
- Prepared the daily collection summary (trip details) and fleet and manpower utilization report in Excel and forwarded the report to the operation manager on a daily and weekly basis.
- Analyzed the route capacity and coordinated with other teams to advise clients on travel arrangements.
- Negotiated supplier discounts to improve the bottom line.
- Evaluated suppliers to maintain cost controls and improve operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
Administrative Assistant
Din News
Lahore, Pakistan
06.2016 - 05.2018
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed department budgets and generated financial reports for management review.
- Created and maintained databases to track and record visitors data
Sales and Events Coordinator
Helium Pvt. Ltd
Lahore, Pakistan
02.2013 - 02.2016
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Coordinated travel and accommodations for event attendees.
- Analyzed event costs to identify areas of improvement and cost savings.
- Monitored and controlled event expenditures to meet budgets.
- Coordinated transportation and parking arrangements for guests and vendors.
- Developed detailed event reports, documenting all aspects of each event.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
Receptionist / Front Desk Officer
Stylelook Magazine
Lahore, Pakistan
06.2010 - 01.2013
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Prepared weekly employee work schedules to meet operational needs.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Held office meetings with staff to answer questions, resolve issues, and keep employees informed of changes.
Education
MBA - Healthcare Systems Leadership
Post University
Waterbury, CT06.2023
BBIT (Hons) - Business and InformationTechnology
Institute of Business And Information Technology
Pakistan06.2010
Skills
- Support Networks
- Tactful Communication
- Continuous Supervision
- Positive Environment Planning
- Community Involvement
- Team Collaboration
- Program Coordination
- Program Planning
- Community Partnerships
- Client Needs Assessment
- Program Operations
- Daily Logs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operations Executive
Red Apple Travel
11.2018 - 03.2021
Administrative Assistant
Din News
06.2016 - 05.2018
Sales and Events Coordinator
Helium Pvt. Ltd
02.2013 - 02.2016
Receptionist / Front Desk Officer
Stylelook Magazine
06.2010 - 01.2013
MBA - Healthcare Systems Leadership
Post University
BBIT (Hons) - Business and InformationTechnology
Institute of Business And Information Technology
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