Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Muhammad Khan

Kansas City,MO

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Delivery Driver

Amazon
Kansas City, MO
02.2021 - Current
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Received daily delivery instructions and route assignments from dispatch.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Notified customers of delays to decrease calls to support.

Manager

JS Fish and Chicken
Kansas City, Missouri
10.2018 - Current
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Established processes to ensure efficient workflow throughout the organization.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Directed recruitment, hiring, and training of new staff members.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Rider

Uber
Kansas City, MO
05.2020 - 08.2023
  • Checked for safety and operational concerns prior to each ride.
  • Performed vehicle inspections before each shift to identify any maintenance needs.
  • Followed all company policies and procedures related to rider duties.
  • Marked livestock to identify ownership and grade using brands, tags or tattoos.

Customer Service Representative

Walmart
Kansas City, MO
03.2017 - 08.2018
  • Provided accurate information about products and services to customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Cook

Taco Bell
Kansas City, MO
02.2015 - 09.2017
  • Ordered supplies as needed for the kitchen.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Adhered to food safety standards when storing and preparing foods.
  • Organized storage areas for efficient usage of space.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.

Education

High School Diploma -

A Turning Point Academy
Gladstone, MO
09-2020

Skills

  • Dependable and reliable
  • FLUENT IN URDU
  • Exceptional written and verbal communication skills
  • Payment collection
  • Customer service
  • Teamwork and collaboration
  • Order picking and processing
  • Customer interaction
  • Inventory management
  • Complex Problem-solving
  • Cash transaction handling
  • Adaptability and flexibility
  • Delivery logging
  • Record keeping

Languages

Urdu
Professional
English
Professional

Timeline

Delivery Driver

Amazon
02.2021 - Current

Rider

Uber
05.2020 - 08.2023

Manager

JS Fish and Chicken
10.2018 - Current

Customer Service Representative

Walmart
03.2017 - 08.2018

Cook

Taco Bell
02.2015 - 09.2017

High School Diploma -

A Turning Point Academy

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