Summary
Overview
Work History
Education
Skills
Activities
Hobbies and Interests
Certification
Languages
Accomplishments
Work Availability
Quote
Software
Generic
Iqra Sheikh

Iqra Sheikh

Home office
Stockbridge,GA

Summary

Reliable employee well-versed in assisting guests with various tasks. Smart individual with combined organizational skills and polished customer service style. Promptly addresses questions and concerns from customers to facilitate positive guest experience and repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong skills, eager to secure position with the firm/corporation. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
1
1
Certification
4
4
Languages

Work History

Front Desk Assistant

Atlanta Plus Urgent Care
10.2021 - 07.2023
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained professional and welcoming front desk area, setting positive first impressions for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Streamlined check-in and check-out processes for improved efficiency and customer experience.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Participated in continuous learning opportunities such as workshops or conferences, staying informed on industry trends and best practices.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in team settings, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted customers to make/cancel appointments.
  • Worked flexible hours across 12 hour days, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

Stacker Operator

Amazon Fulfillment Center
06.2021 - 12.2021
  • Reached goals in team oriented race, by stacking as many products in under 30 minutes/ 1 hour.
  • Followed strict time management, by taking no more than 10-15 short breaks,1 hour lunch, last but not least arriving on time to stations.
  • Administered firm guidelines to certain job tasks
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
    • Promotedoted to administrator to train employees
  • Enhanced production efficiency by maintaining and troubleshooting Stacker Operator equipment.
  • Collaborated with team members to optimize workflow, enhancing productivity levels.
  • Assisted in inventory tracking, contributing to effective warehouse management.
  • Ensured accurate product stacking with precise machine adjustments.
  • Maximized storage space utilization by optimizing stacker machine settings and configurations.
  • Adhered to safety guidelines while operating stacker machines, minimizing accidents and injuries.
  • Adjusted machine settings as needed based on specific job requirements, allowing for seamless transitions between projects without significant downtime or reconfiguration efforts required.

Senior CSR

K&G Super Fashion
02.2018 - 09.2020
  • Connected with customers daily to understand, provide assistance, and collect feedback to optimize operations
  • Taught junior employees how to meet operational and sales goals with proactive strategies
  • Resolved customer problems by investigating issues, answering questions and building rapport
  • Mentored employees and instructed on management of complicated sales, complex issues, and difficult customers
  • Received employee of the quarter twice in one year, and received employee of the year certificate
  • Contributed to positive, organized store appearance through cleaning and setting examples
  • Built and maintained effective working relationships with peers and upper management.
  • Implemented feedback surveys to gauge customer satisfaction levels, using data to drive continuous improvement initiatives.
  • Consistently met or exceeded monthly performance metrics, including call quality scores and average handle times.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
  • Conducted regular performance evaluations for CSR team members, identifying areas of improvement and recommending targeted coaching plans.
  • Served as the primary liaison between customers and internal departments, ensuring prompt resolution of escalated cases.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Connected with customers to address questions and resolve issues through phone and email.
  • Mentored junior CSRs, sharing knowledge of best practices and techniques for driving positive customer outcomes.
  • Achieved higher customer retention rates with personalized service and follow-up interactions.
  • Increased team productivity by providing comprehensive training to new CSRs on company policies and best practices.
  • Skillfully navigated CRM systems to accurately document all customer interactions, maintaining an up-to-date record of case histories.
  • Proactively identified potential challenges or roadblocks in customer interactions, implementing preemptive strategies to minimize negative outcomes.
  • Streamlined communication for improved efficiency by developing and implementing new CSR protocols.
  • Fostered a positive workplace culture through active participation in team meetings, contributing ideas for enhancing collaboration among staff members.
  • Developed troubleshooting guides for common customer concerns, expediting issue resolution timeframes.
  • Reduced response times, effectively managing high call volumes during peak hours.
  • Facilitated sales growth by upselling products and services based on customers'' needs and preferences.
  • Assisted in the development of an extensive knowledge base, compiling solutions to frequently encountered issues for easy reference by team members.

Cashier

Kohl's
12.2017 - 03.2020
  • Operated cash registers to process cash, check, and credit card transactions
  • Computed sale prices, total purchases and processed payments
  • Helped an average of 50 or more customers per day by responding to inquiries and locating products
  • Organizing inventory room, labeling products, unloading merchandise, and cleaning up
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Greeted customers entering store and responded promptly to customer needs.

Education

Some College (No Degree) - Information Technology

Georgia Gwinnett College
Lawrenceville, GA

Diploma -

Meadow Creek High
Norcross, GA
05.2017

Skills

  • Leadership skills
  • Active listening skills
  • Computer skills
  • Problem solving skills
  • Team worker
  • Time management
  • Quick learner
  • Microsoft Office
  • Staff Training
  • Teamwork and Collaboration
  • Attention to Detail
  • Multitasking and Organization
  • Work Prioritization
  • Data Entry
  • Focused
  • Integrity
  • Dedicated
  • Excellent Communication
  • Responsible

Activities

  • Pet care
  • Baby sitting
  • Reading
  • Listening to music
  • Praying
  • Volunteering

Hobbies and Interests

  • I love cooking, because I feel relaxed and I love to fabricate unimaginable flavors that make loved ones content and cheerful.
  • I love dancing, because I enjoy how varied dance can be, I relish the happiness and energy it brings me.
  • I like to sing as well but I am not a good singer at all. I like to imagine that I have astounding vocals.
  • As a child i watched my grandparents take such good care of their beautiful garden, which led me to take participation in agriculture class in high school as an extra curriculum, i enjoyed every second of that class, i wish to grow my own garden of flower fruits and vegetation.
  • Although i haven't traveled much, yet traveling the world is on my bucket list, before i kick the bucket.

Certification

  • Certified senior csr, K&G - awarded employee of the quarter twice in one month and then was given an employee on the month certification.
  • Front desk assistance,Atlanta plus urgent care-promoted to medical assistance within 1 year of working with the urgent care
  • inbound stacker,Amazon warehouse promoted to administration to train upcoming employees within 6 months of working at the warehouse.

Languages

Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Spanish
Elementary

Accomplishments

  • Received a job promotion within 6 months of hire date due to outstanding performance.
  • Received a job promotion within 1 year of hire date due to outstanding performance with K & G.
  • Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
  • Received employee of the quarter twice in 1 month and employee of the year while working with K & G.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

"The word of god is the medicine of the HEART"
Hazrat ALI

Software

Microsoft office

Word processing software

Software development

Email management

Similar Profiles

CREATE PROFILE
Iqra SheikhHome office