Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Iqraa Munir

Brooklyn

Summary

I am a proactive IT professional who uniquely merges technical expertise with hands-on experience as a personal assistant. My background in IT covers system troubleshooting, software management, and basic network administration, while my role as a personal assistant has honed my skills in communication, organization, and multitasking. This blend of technical and administrative capabilities empowers me to streamline operations, enhance productivity, and effectively manage dynamic work environments.

I thrive in roles that require a balanced mix of technical know-how and interpersonal finesse, and am ready to contribute my well-rounded experience to a forward-thinking organization.

Overview

5
5
years of professional experience

Work History

Personal Care Assistant

PPD LLC
08.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.

Customer Service Representative

UGA Baggage Services
01.2020 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Applied Science

ECPI University
Virginia Beach, VA
05-2017

Skills

  • Grooming assistance
  • Emotional support
  • Personal hygiene assistance
  • Housekeeping tasks

    • Techinical skills:

    Technical Skills
  • Operating Systems:
    Proficiency in Windows, Linux, and macOS environments
    Experience with system installation, configuration, and troubleshooting
  • Networking Fundamentals:
    Understanding of TCP/IP, DNS, DHCP, and VPNs
    Ability to configure and troubleshoot routers, switches, and firewalls
  • Cybersecurity Basics:
    Familiarity with best practices in network and information security
    Awareness of threat detection measures and security protocols
  • Hardware & Software Troubleshooting
  • Technical Writing & Documentation
  • Problem Solving
  • Customer Service Orientation
  • Time Management

Accomplishments

Process Automation & Efficiency:

I developed a custom Excel solution to automate daily administrative reports, which resulted in a measurable decrease in manual effort and turnaround time.

Technical Problem-Solving:

I decreased downtime by troubleshooting and resolving software or hardware issues efficiently—or implemented small-scale IT improvements that enhanced system stability.


Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Personal Care Assistant

PPD LLC
08.2022 - Current

Customer Service Representative

UGA Baggage Services
01.2020 - 08.2022

Applied Science

ECPI University

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Iqraa Munir