Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Iquan Alston

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

Cash1 Loans
02.2024 - 01.2025
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reported issues to higher management with great detail.

Call Center Supervisor

Precision Opinion
06.2023 - 01.2024
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
  • Executed Monthly Performance Plans with representatives to to identify production gaps.

Customer Service Representative Level 2

Check 'n Go Stores
07.2021 - 10.2022
  • Analyze and update the KPI chart daily, establish clear goals and targets, thoroughly review all metrics, and ensure the accurate presentation of the loan agreement.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained up-to-date knowledge of product and service changes.

Administrative Assistant

Brookdale Senior Living
12.2019 - 04.2021
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Receptionist

Orange Park Medical Center
01.2015 - 10.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Established administrative work procedures to track staff's daily tasks.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Education

Some College - Business Administration

Florida State College At Jacksonville
Jacksonville, FL
08-2025

High school diploma - undefined

Oak leaf High school
Orange Park, FL
06.2017

Skills

  • Customer Interaction Skills
  • Strategic Project Oversight
  • Effective Interpersonal Communication
  • Operational Support Services
  • IT Assistance
  • Application Troubleshooting Expertise
  • Systematic Planning Skills
  • Staffing Solutions
  • Workforce Management
  • Timeline Coordination

Certification

  • Technical Certificate
  • Driver's License

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Languages

English
Full Professional

Timeline

Assistant Manager

Cash1 Loans
02.2024 - 01.2025

Call Center Supervisor

Precision Opinion
06.2023 - 01.2024

Customer Service Representative Level 2

Check 'n Go Stores
07.2021 - 10.2022

Administrative Assistant

Brookdale Senior Living
12.2019 - 04.2021

Receptionist

Orange Park Medical Center
01.2015 - 10.2019

High school diploma - undefined

Oak leaf High school

Some College - Business Administration

Florida State College At Jacksonville

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Iquan Alston