Iqubal Haniff
Richmond Hill,NY
Summary
Methodical Sr. Application Support Analyst accomplished working with both internal and external vendors to support and implement applications using standard tools and frameworks. In-depth knowledge of network administration, technical testing and back-end applications. Strong troubleshooting, analytical and communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr. Application Support Analyst
New York Racing Association (NYRA)
07.2021 - Current
- Oversee document development across project work streams to create internal control statements per compliance and regulatory standards
- Provide direction and priority to the Application Support team, including supervising work schedules
- Perform software application and disaster recovery testing to guarantee business readiness following fail-overs
- Collaborate with developers, analysts, and project managers to expedite incident resolutions.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
Trade Floor Support Engineer
Amherst Pierpont Securities LLC
05.2017 - 06.2021
- Identified and resolved support issues - Desk side and remote support (BYOD, CISCO AnyConnect VPN)
- Logged and tracked all users' incidents and requests using JIRA/SNOW
- Supported AV/WebEx and MS Teams based solutions (Crestron)
- Supported Windows 7/10, MS Office 2013/2016, Active Directory, O365
- Managed Users and Computers through Native and Azure Active Directory
- Set up and deployed new workstations/laptops and deployed applications via PDQ
- Supported mobile devices iPhones and Androids for corporate email access via CyberArk
- Managed phones including setting up lines, users, conference rooms, AV
- Installed software patches/updates on workstations and laptops and troubleshooted basic network and printing problems
- Oversaw MS Exchange Administration: created accounts, mailboxes, distribution lists, and handled IPC Unigy Turrets
- Responsible for identity & access management, including provisioning and de-provisioning access to various systems
- Ensured rapid response to user technical and functional issues for a wide range of trading applications across multiple business lines and asset classes
- Experienced in Market data services (Bloomberg, FX Trading system portals, Refinitiv/Reuters FXT, and Deal Tracker Servers) and understanding of related straight-through process technologies.
District Field Engineer
Fitness International LLC
06.2015 - 04.2017
- Provided advanced support via telephone to troubleshoot computer hardware, Windows Operating Systems, hardware malfunctions, and network outages
- Opened service requests for new support incidents, updated, and closed them in a timely manner
- Visited fitness clubs within the area to perform onsite troubleshooting, hardware installation, and repair
- Performed installs, moves, adds, and changes of computers, peripheral devices, and network components
- Performed hardware inventories and maintained accurate inventory records
- Contacted warranty repair centers and coordinated onsite repair of hardware under warranty
- Coordinated proper disposition of faulty hardware as directed by corporate office
- Periodically performed large scale deployments of workstations and other hardware
- Regularly conducted preventative maintenance inspections of workstations and network equipment at fitness clubs to maintain efficiency.
Geek Squad Manager
Best Buy
01.2013 - 04.2015
- Managed the day-to-day operations of the Precinct and Auto Tech Bay including scheduling, merchandising standards, expense management, inventory integrity, and security
- Provided work direction, training, and development for a team of Diverse Agents
- Answered user inquiries regarding computer software or hardware operation to resolve problems
- Monitored sales activity, employee productivity, merchandising standards, customer service, and processing
- Provided direction and management authorization, resolved complex client/customer issues, and reviewed management reports
- Communicated and coached a team of Diverse Agents to help achieve company strategy, local business plans, and executed SOP
- Analyzed and evaluated both financial and Agent performance to develop plans that drive Precinct and Auto Tech Bay performance and overall Services revenue.
Geek Squad Supervisor
Best Buy Geek Squad
09.2011 - 12.2013
- Informed clients about the status of repairs to promote customer satisfaction
- Communicated effectively to create positive customer service experiences
- Performed shipping and receiving of serviced units to efficiently return customer products
- Maintained presentation and organization of the department to create an effective work environment
- Assisted in educating co-workers on details of service offerings to create a successful working environment
- Coached and trained employees to improve client experience, created, and placed orders to replenish department supplies
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Worked well in a team setting, providing support and guidance.
Store Service Technician, Agent
Best Buy
04.2009 - 08.2011
- Effectively troubleshooted network and printer connectivity
- Collaborated with store employees to gain product knowledge in all departments
- Regularly interacted with clients, answered questions, and made recommendations to provide optimal service
- Performed Point-of-Sale Transactions, Returns, and Exchanges on Products/Services to provide efficient service
- Performed maintenance, upgrades, and repairs on Windows and Apple devices in-store and in-home to meet customer needs
- Established strong customer relationships, building recommendations and loyalty
- Adopted customer feedback in process and system improvement initiatives.
Education
Bachelor's Degree - Computer Science
New York City College of Technology of The City University of New York
Brooklyn, NY09.2012
Skills
- Extensive IT technical support and superior knowledge of operating systems and software
- High-level analytical reasoning and creative problem-solving skills
- Staff Development and Leadership
- PowerShell Scripting (Novice)
- Printers and Desktop Support
- Technical Writing
- Configuration Management
- Training Documentation Development
- Application Support
- Server maintenance
- Ticket management
- SQL Database Management
Certification
- CompTia A+ (2007)
- Apple Certified iOS Technician
- Apple Service Fundamentals
Timeline
Sr. Application Support Analyst
New York Racing Association (NYRA)
07.2021 - Current
Trade Floor Support Engineer
Amherst Pierpont Securities LLC
05.2017 - 06.2021
District Field Engineer
Fitness International LLC
06.2015 - 04.2017
Geek Squad Manager
Best Buy
01.2013 - 04.2015
Geek Squad Supervisor
Best Buy Geek Squad
09.2011 - 12.2013
Store Service Technician, Agent
Best Buy
04.2009 - 08.2011
Bachelor's Degree - Computer Science
New York City College of Technology of The City University of New York
Similar Profiles
Shakia LivingstonShakia Livingston
Customer Service Supervisor at New York Racing Association, NYRACustomer Service Supervisor at New York Racing Association, NYRA
Emmanuel OrtizEmmanuel Ortiz
HR Business Partner (Temporary) at New York Racing Association, NYRAHR Business Partner (Temporary) at New York Racing Association, NYRA
Christopher HansenChristopher Hansen
Sergeant (Peace Officer) at New York Racing Association, NYRASergeant (Peace Officer) at New York Racing Association, NYRA