I'Queen Owens
Dunnellon,FL
Summary
Motivated Dental Assistant with engaging personality and flexible approach. Upbeat, professional, and anticipating customer needs to facilitate enjoyable dining experiences as well as patient care in a professional dental setting.
Overview
11
11
years of professional experience
Work History
Server
Red Sauce
02.2023 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Dental Assistant
Aspen
08.2022 - 02.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for several procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Server
Ocala Preserve
01.2022 - 02.2023
- Served and anticipated 150 to 350 guests/members daily, built and maintained strong relationships with guests and members, sustained teamwork by assisting other team members.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Pedo Dental Assistant
Healthy Smiles
11.2020 - 01.2022
- Assisting chair-side, taking records & x-rays, polishing teeth, applying sealants, preparing/presenting treatment plans, preparing referrals, giving oral hygiene instructions.
Pedo/Ortho Dental Assistant
Advanced Dental
06.2020 - 11.2020
- Assisting chair-side, taking records, impressions, x-rays, polishing teeth, applying sealants, preparing/presenting treatment plans, changing out wires and brackets, giving oral hygiene instruction.
Expo/Server
Salted Brick at Ocala Preserve
12.2019 - 03.2020
- Served and anticipated 150 to 350 guests/members daily, built and maintained strong relationships with guests and members, sustained teamwork by assisting other team members.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
General Manager
Zaxby's
03.2014 - 11.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
Education
Dental Assisting -
DATS of Florida Inc
Bradenton, FL12.2019
High School Diploma -
Dunnellon High School
Dunnellon, FL06.2015
Skills
- Time management
- Teamwork oriented
- Management experience
- Patience
- Calm under pressure
- Dexterity
- Highly organized and meticulous
- Computer proficiency
- CPR certified
- Strong Work Ethic
- Exceptional customer service
- Safe Food Handling
- High-volume dining
Timeline
Server
Red Sauce
02.2023 - 09.2024
Dental Assistant
Aspen
08.2022 - 02.2023
Server
Ocala Preserve
01.2022 - 02.2023
Pedo Dental Assistant
Healthy Smiles
11.2020 - 01.2022
Pedo/Ortho Dental Assistant
Advanced Dental
06.2020 - 11.2020
Expo/Server
Salted Brick at Ocala Preserve
12.2019 - 03.2020
General Manager
Zaxby's
03.2014 - 11.2019
High School Diploma -
Dunnellon High School
Dental Assisting -
DATS of Florida Inc
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