Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Iqueria Malone

Mobile,AL

Summary

Endearing Medical Technician committed to ensuring patients are comfortable and at ease while under hospital supervision. Gifted with superb oral and written communication skills. Hands-on experience preparing treatment rooms, performing medical administrative duties and retrieving and interpreting laboratory and procedure results. Energetic Lead Medical Technologist commended as accurate, reliable and diligent individual focused on timely and quality completion of assigned work. Successful at ensuring test results validity before recording and reporting results. Detail-oriented and meticulous with skill to communicate test results effectively to nurse and physician staff members. Compassionate Medical Technician with healthcare expertise in [Area of expertise]. Adept at assisting [Number] health care providers with patient examinations and procedures. Communicates directly with patients and assists with concerns. Hardworking Medical Technician with [Number]-year background in emergency and diagnostic treatment procedures. Skilled in comforting and reassuring patients while thoroughly explaining medical issues. Excellent record of accuracy and efficiency in intake procedures, vital signs monitoring and trauma triage. Dedicated Medical Technician offering both direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction through ensuring regulatory compliance and adherence to practice standards. Documented to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Mobile Heart Specialists
06.2023 - 06.2024
  • Scheduling Appointments, Taking copays, Medical Record pulling, verifying insurance
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.

IT Technician

Alorica
05.2020 - 11.2023
  • Remote- troubleshooting software
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Increased user satisfaction through development and implementation of user feedback system for IT services.
  • Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
  • Improved IT support efficiency, creating detailed documentation for common issues and solutions.
  • Improved team productivity by leading weekly training sessions on new technologies and best practices.

Resident Assistant/Caregiver/Med Tech Trainee

The Landings
08.2022 - 01.2023
  • Assisting with feeding, changing, bathing, dressing
  • Also Light Laundry/ Housekeeping work
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Crossed trained as a Med Tech for 3 years
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Assisted residents in preparing for activity and social programs.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Maintained clean, safe, and well-organized patient environment.
  • Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
  • Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.

Medical Administrative Assistant

Favorite Healthcare Staffing - Kansas City
03.2021 - 05.2022
  • Taking care of Check-Ins/Outs Patient Access, Data Clerk, Insurance, Billing, Appointment Setting
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.

Medical Administrative Assistant

Favorite Healthcare Staffing-California City, CA
03.2021 - 05.2022
  • Taking care of Check-Ins/Outs Patient Access, Data Clerk, Insurance, Billing, Appointment Setting
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.

Data Analyst

Omni-Omni,
09.2020 - 04.2022
  • Remote
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Used statistical methods to analyze data and generate useful business reports.
  • Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.

CNA/Caregiver

Beaulahs In Home Care -
09.2016 - 11.2021
  • In Home Caregiver
  • Also Assisting with Feeding, Changing, Bathing, Dressing
  • Also Light Laundry/ Housekeeping work.
  • Supported needs of [Number]+ residents under long-term care.

CNA/Caregiver

Beaulahs In Home Care-Mobile, AL
09.2016 - 11.2021
  • In Home Caregiver
  • Also Assisting with Feeding, Changing, Bathing, Dressing
  • Also Light Laundry/ Housekeeping work.
  • Supported needs of [Number]+ residents under long-term care.

Education

High school diploma -

Mc Gill Toolen
Mobile, AL
05.2015

Skills

  • Special needs
  • Home Care
  • Patient care
  • Assisted living
  • Meal preparation
  • ADLs
  • Hoyer lift
  • Administrative experience
  • Medical scheduling
  • Vital signs
  • Alzheimer's care
  • Cleaning
  • Senior care
  • Computer skills
  • Insurance Verification
  • Dementia care
  • Hospice care
  • Office experience
  • Medical Billing
  • Front desk
  • Nursing home experience
  • Memory care
  • Caregiving
  • Medical Office Experience
  • HIPAA
  • Medical office experience
  • Typing
  • Help Desk
  • HIPAA Compliance
  • Customer Service
  • Written and verbal communication
  • HIPAA Regulations
  • Medical terminology understanding
  • Medical office administration
  • Immunohistochemical testing
  • Patient interaction
  • Direct Patient Care
  • Sterilization techniques
  • Specimen handling
  • Medical record documentation
  • Patient vital taking
  • Infection control protocols
  • Sanitation Procedures
  • Medication Administration
  • Patient care documentation
  • Care Plan Development
  • Front Desk Operations

Certification

BLS Certification, Medical Technologist, 08/01/24, 08/01/25

Personal Information

Relocation: Anywhere

Timeline

Medical Receptionist

Mobile Heart Specialists
06.2023 - 06.2024

Resident Assistant/Caregiver/Med Tech Trainee

The Landings
08.2022 - 01.2023

Medical Administrative Assistant

Favorite Healthcare Staffing - Kansas City
03.2021 - 05.2022

Medical Administrative Assistant

Favorite Healthcare Staffing-California City, CA
03.2021 - 05.2022

Data Analyst

Omni-Omni,
09.2020 - 04.2022

IT Technician

Alorica
05.2020 - 11.2023

CNA/Caregiver

Beaulahs In Home Care -
09.2016 - 11.2021

CNA/Caregiver

Beaulahs In Home Care-Mobile, AL
09.2016 - 11.2021

High school diploma -

Mc Gill Toolen
BLS Certification, Medical Technologist, 08/01/24, 08/01/25
Iqueria Malone