Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ira Bondsteel

Houston,TX

Summary

Adept at enhancing team productivity and efficiency, my tenure at Autonation Toyota Scion Gulf Freeway showcased my ability to implement effective scheduling systems and mentorship, boosting staff retention and customer satisfaction. Skilled in electronic diagnostics and team training, I excel in optimizing operational workflows and delivering exceptional service quality. History of improving shop productivity and work efficiency through hands-on management and good decision-making skills. Organized and disciplined with excellent communication, problem-solving and planning abilities. Dedicated shop professional familiar with leading teams, operating equipment and managing materials to support shop and field operations. Committed to high performance and safely completing all tasks. Talented Shop Foreman with 24 years of automotive experience. Keeps team members on-task to optimize workflow and meet challenging project deadlines. Experienced in training, coaching and motivating employees. Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Mechanic Shop Foreman

Autonation Toyota Scion Gulf Freeway
Houston, TX
10.2023 - Current
  • Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
  • Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
  • Created custom preventative maintenance programs tailored to individual client needs, resulting in fewer unexpected breakdowns.
  • Managed warranty claims efficiently by liaising with manufacturers directly which led to quicker resolution times.
  • Increased overall productivity by implementing efficient scheduling systems to optimize mechanic workload distribution.
  • Streamlined workflow processes, enabling faster turnaround times without compromising quality standards.
  • Mentored junior mechanics, providing guidance on best practices and technical knowledge to improve their skills.
  • Facilitated clear communication between mechanics and customers, explaining repair processes and answering inquiries professionally.
  • Implemented safety protocols in the workshop, minimizing incidents and creating a secure working environment.
  • Reduced vehicle downtime for clients by overseeing timely repairs and thorough inspections.
  • Enhanced shop efficiency by streamlining work processes and delegating tasks to appropriate team members.
  • Boosted employee morale through recognition programs and team-building activities, contributing to a positive work environment and increased staff retention rates.
  • Developed strong relationships with customers through excellent service delivery and consistent follow-ups after service completion.
  • Maximized parts inventory accuracy through regular audits, optimizing stock levels, and reducing waste.
  • Established a proactive maintenance program for shop tools and equipment that extended their lifespan while reducing repair expenses.
  • Trained and coached employees to improve performance and skills.
  • Used hand and power tools, equipment, and instruments accurately.
  • Oversaw maintenance and repair of shop equipment.
  • Directed daily operations of team of 10 technicians and shop professionals.
  • Verified safe and proper operation of wide range of power tools, equipment and instruments.
  • Managed efficient teams of up to 10 employees.

Service Technician

Big Star Dodge
Webster, TX
05.2019 - 09.2023
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Assisted training end users on proper use of hardware and software to deliver excellent customer service.

Team Leader

Machaik Toyota
League City, TX
06.2007 - 05.2019
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Held weekly team meetings to inform team members on company news and updates.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Implemented employee recognition programs that boosted morale and increased retention rates within the team.
  • Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Generated reports detailing findings and recommendations.

Education

High School Diploma -

Litchfield High School
Litchfield Michigan
06.2002

Associate of Arts - Automotive Technology

Jackson Area Career Center
Michigan Center, MI
06.2002

Skills

  • Brake Systems
  • Tire Services
  • CAN Bus Systems
  • Powertrain Systems
  • Heavy equipment
  • Engine repair
  • Air Conditioning
  • Suspension Systems
  • Fluid Services
  • Vehicle inspections
  • Battery Services
  • Exhaust Systems
  • Steering systems
  • Electronic diagnostics
  • Heating Systems
  • Fuel systems
  • Hydraulic systems
  • Alignment Services
  • Electrical Systems
  • Software Updates
  • OBD-II Systems
  • Team Training

Certification

  • Ase Certified - 18 years
  • Fork lift Certified, Machaik Toyota, 11 years

Timeline

Mechanic Shop Foreman

Autonation Toyota Scion Gulf Freeway
10.2023 - Current

Service Technician

Big Star Dodge
05.2019 - 09.2023

Team Leader

Machaik Toyota
06.2007 - 05.2019

High School Diploma -

Litchfield High School

Associate of Arts - Automotive Technology

Jackson Area Career Center
  • Ase Certified - 18 years
  • Fork lift Certified, Machaik Toyota, 11 years
Ira Bondsteel