Ira Brooks
Nashville,TN
Summary
Accomplished driver at Nash Star Transportation Company, recognized for adherence to safe driving practices and healthcare regulations. Improved patient transport efficiency by 20% through effective communication and active listening skills. Maintained professionalism and discretion while ensuring compliance with HIPAA standards during compassionate wheelchair assistance.
Overview
9
9
years of professional experience
Work History
Non-emergency Medical Transport Driver
Nash Star Transportation Company
07.2025 - Current
- Transported patients safely to medical appointments, ensuring adherence to safety protocols.
- Assisted in loading and unloading patients with mobility challenges, providing compassionate support.
- Maintained accurate records of patient transport schedules and incidents during shifts.
- Adhered to local traffic laws and regulations while driving company vehicles for patient transport.
- Communicated effectively with medical staff regarding patient needs and transport requirements.
Non-emergency Medical Transport Driver
TMT Transportation Company
06.2024 - 02.2025
- Executed routine vehicle inspections to uphold performance and safety standards.
- Collaborated with team members to enhance scheduling processes, boosting operational efficiency.
Floor Technician
Compass Group USA / at UK Hospital in Lexington KY
03.2019 - 10.2021
- Operated floor maintenance equipment to ensure cleanliness and safety of facilities.
- Conducted routine inspections and performed necessary repairs on flooring surfaces.
- Responded promptly to spills and accidents, minimizing hazards for staff and visitors.
- Assisted in training new team members on proper cleaning techniques and safety protocols.
- Implemented efficient cleaning schedules to maintain high standards of hygiene and appearance.
- Collaborated with management to identify areas for improvement in floor care processes.
Concierge
Vertis of Green Hills
05.2017 - 02.2019
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated reservations, transportation, and dining arrangements to enhance guest experiences.
- Developed relationships with local businesses to offer exclusive services and promotions for guests.
- Maintained up-to-date knowledge of hotel amenities and local attractions to inform guests effectively.
- Assisted in training new staff on concierge procedures and best practices for guest engagement.
- Implemented feedback mechanisms to improve service delivery based on guest suggestions and preferences.
- Monitored guest satisfaction levels through follow-up communications, ensuring continuous improvement in services provided.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Unarmed Security Guard
Waldren Security
01.2017 - 05.2017
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, providing assistance and reporting findings to management.
- Enforced access control procedures, verifying identification and restricting unauthorized entry.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled commercial property and associated parking garage.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
Education
GED -
Hillwood High School
400 Division Street Nashville Tennessee1975
Skills
- Strong work ethic
- Safe driving practices
- Healthcare regulations compliance
- Active listening
- Map reading proficiency
- Professionalism and discretion
- Wheelchair assistance proficiency
- HIPAA compliance
Timeline
Non-emergency Medical Transport Driver
Nash Star Transportation Company
07.2025 - Current
Non-emergency Medical Transport Driver
TMT Transportation Company
06.2024 - 02.2025
Floor Technician
Compass Group USA / at UK Hospital in Lexington KY
03.2019 - 10.2021
Concierge
Vertis of Green Hills
05.2017 - 02.2019
Unarmed Security Guard
Waldren Security
01.2017 - 05.2017
GED -
Hillwood High School
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