Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ira Downing

Bronx,NY

Summary

With several years of experience in IT Technical support and Systems Administration, I bring a wealth of expertise in managing complex IT projects. I have has a proven ability to enhance efficiency, having managed data center projects resulting in significant cost reductions. I have experience working with financial and technical firms. My proficiency in various software tools and data analysis complements my strong leadership and creative problem-solving skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

System Administrator

ISCI
02.2021 - 02.2023
  • Systems Administrator for 'ISCI' at the Dept
  • Of Veterans Affairs, NY Harbor Campus
  • Responsible for installation and configuration of software and hardware
  • Manage servers and technology tools
  • Supported VA Hospital data centers in NY and NJ hospitals Setup accounts and workstations for all users at the VA Hospital
  • Maintain systems according to VA Hospital and Federal security requirements
  • Troubleshoot issues and outages for all users within the facility at 423 E23rd St
  • Ensure security through access controls, backups and firewalls
  • Upgrade systems with new releases and models
  • Develop expertise to train new staff on new technologies as well as adding to the internal documentation, manuals and IT policies
  • Cable installation includes pulling, placement, terminating, testing, and labeling, termination and testing
  • Experience working with various cables that includes cat 5, 6, single and multi-mode fiber optic cables

Technical Support

Asurion
05.2019 - 02.2021
  • Providing in-home or on-site support for Verizon customers with phones from Apple, Samsung, Motorola and Google Pixel Phones
  • This service includes; Setup and Restoration of backups via Google Drive, Verizon cloud and Apple Cloud
  • Customer support and training.

SOC Analyst II

Hunter Strategy
- 08.2023
  • Responsible for investigations on systems and user behavior
  • When an incident is escalated by the SOC level 1 analyst
  • I add context to the incident to understand the behavior by analyzing it with multiple tools
  • I’ve participated in meetings with the crisis management team providing support to the SOC engineers to document incidents for the clients knowledge base
  • Create reports and visualizations of security attacks
  • Track trends for metrics and reporting
  • Work on the decrease of false positives and Maintain the detection rules Monitoring of Email listed as High Confidence phishing and malware
  • Hunting of potential security risks with KQL scripts
  • Make recommendations to the client regarding security issues.

Technical Support

SimplifyITNow
10.2018 - 06.2020
  • Providing On-site and remote support for various clients in the New York Area
  • This includes; Hardware and software support
  • Installation of MS Office, Virus scanners, firewalls, Computers and printers.

Systems Administrator

Thaumaturgix
07.2016 - 06.2020
  • Providing on-site support for various clients in mixed environments
  • These clients included Financial firms in the NY are for onsite and cloud support services
  • Upgrading and maintaining Veritas Backup Exec with AWS VTL as well as onsite Dell Storage arrays
  • Coordinated Desktop support for all users remote and onsite
  • Managing support tools such as Desktop Central from Manage Engine
  • Support AWS installations including Security groups EC2 instances Onsite systems Administration support to clients in the NYC Area

Senior Systems Administrator

AVM Software
06.2005 - 06.2016
  • Provides real-time video/audio chat services
  • I was responsible for providing on-site and remote workstation and server support for AVM staff and executives including software installations, upgrades and troubleshooting all desktop issues
  • Over time my responsibilities grew to include supporting 300+ servers in a mixed environment including Windows 2K8, Linux, FreeBSD, Solaris and AIX Operating systems
  • Provide onsite support at all Data Centers NY and NJ and two corporate offices
  • Responsible for server installations including Linux, Windows and AIX servers
  • Managed data center build outs and cabling
  • Responsible for full data center documentation using Solarwinds and openDCIM
  • Basic network support for the Cisco 6500 Switches and Cisco ASA Firewalls, Barracuda Spam firewalls, HP EVA Storage Systems and VOIP servers
  • Experience working with various cables that includes cat 5, 6, single and multi-mode fiber optic cables

Education

College of Staten Island
06.1989

Adlai E Stevenson High School
01.1982

Skills

  • Unix, Windows, Mac OS, MS Word, Excel, MS Sentinel, MS Defender, Jira, Confluence, VMware, AWS, Docker, KQL, SQL, Security Onion, Data Center Management, Desktop Support, Service, Remedy, Software Installation, Application Support, Cable installation, terminating and testing

Certification

  • AWS Certified Developer 2016, LinkedIn
  • SQL for Data Science, University of California, Davis, 06/01/21, QGBE6NC754N9
  • AWS Fundamentals: Building Serverless Applications, Coursera, 2021, XPENXZUVUG9Z
  • Practical Analysis with Security Onion 2.3, Unknown, 05/14/23, cert_tv33tn09

Timeline

System Administrator

ISCI
02.2021 - 02.2023

Technical Support

Asurion
05.2019 - 02.2021

Technical Support

SimplifyITNow
10.2018 - 06.2020

Systems Administrator

Thaumaturgix
07.2016 - 06.2020

Senior Systems Administrator

AVM Software
06.2005 - 06.2016

SOC Analyst II

Hunter Strategy
- 08.2023

College of Staten Island

Adlai E Stevenson High School

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Ira Downing