Summary
Overview
Work History
Education
Skills
Timeline
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Ira Jimmerson

North Las Vegas,US

Summary

Providing solid customer care while enhancing relationships for Zillow and USAA with years of experience. To achieve set goals and targets, I am highly motivated and driven. Dedicated to exceeding expectations and leading the team to success. Trained in document review, working with internal and external parties, and independently resolving routine and challenging concerns.

Overview

14
14
years of professional experience

Work History

Customer Representative

USAA ATM
11.2022 - 04.2024
  • Listened to the questions and concerns of customers in order to provide answers or responses.
  • Was in charge of keeping financial accounts in order by processing customer adjustments.
  • Provided excellent customer service by quickly resolving issues and responding to inquiries.
  • Aided sales associates by providing knowledgeable assistance with a variety of issues.

Zillow
08.2019 - 12.2020
  • Provided excellent customer service by quickly resolving issues and responding to inquiries.
  • Use standard office equipment and computer programs.
  • Consulted with outside [Type] parties to resolve discrepancies and create effective solutions.

Nike Factory Store
03.2016 - 10.2018
  • Was in charge of keeping financial accounts in order by processing customer adjustments.
  • Increased customer loyalty by providing outstanding service in response to questions, complaints, and [Type] issues.
  • Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills.
  • Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.

Residential Caregiver

High’s Home Care
09.2010 - 11.2015
  • Was in charge of supervising, directing, and hiring household staff such as nannies, housekeepers, and chefs.
  • Coordinated [Type] travel arrangements and accommodations on behalf of clients.
  • Tapped into my personal and professional networks to find new clients and ensure that their needs were met.
  • Offered emotional support to patients and their families, as well as instruction in healthy meal preparation, independent living skills, and disability or illness adaptation.

Education

GED - undefined

Fred G. Acosta Job Corps Center
Tucson, AZ
01.1994

Skills

  • High-end fashion knowledge
  • Invoice processing
  • Report preparation
  • Proofreading
  • Cheerful and energetic
  • Professional telephone demeanor
  • Reading comprehension
  • Dependable and reliable

Timeline

Customer Representative

USAA ATM
11.2022 - 04.2024

Zillow
08.2019 - 12.2020

Nike Factory Store
03.2016 - 10.2018

Residential Caregiver

High’s Home Care
09.2010 - 11.2015

GED - undefined

Fred G. Acosta Job Corps Center

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Ira Jimmerson