Ira Lukac
New York,NY
Summary
Polite and positive professional offering first-rate attention to guest needs. Quickly and accurately answers questions, provides information, and delivers dynamic service. Fosters positive relationships with guests and coworkers.
Overview
7
7
years of professional experience
Work History
Group Coordinator
PUBLIC HOTEL
New York, NY
04.2024 - Current
- Facilitated communication between team members in order to ensure timely completion of tasks.
- Assisted in developing strategies for achieving organizational objectives.
- Streamlined rooming list with accurate occupant details resulting in efficient check-in.
- Compiled and submitted accurate month-end reports on behalf of the company to senior management.
- Coordinated group requests efficiently
- Managed deposit transactions and processed final billings with efficiency
- Took responsibility for hotel sites sales management
- Modulated the resume format to bring out the best of everyone’s achievements thereby promoting a successful group dynamic for prospective clients.
Front Desk Agent
AC Hotel By Marriott
Time Square, New York
08.2022 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Maintained clean and organized front desk areas to uphold polished company image.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Reservation Agent
Public Hotel
New York, NY
01.2024 - 04.2024
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Provided customers with information on hotel services, amenities, and packages.
- Processed customer payments for reservations over the phone.
- Resolved guest complaints by providing exceptional customer service.
- Provided support to other departments when needed.
- Took reservations from patrons by phone or online.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Front Desk Receptionist
Mondrian Hotel
02.2022 - 07.2022
- Welcomed guests to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities.
- Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals .
- Instruct bell boys to assist guests with luggage.
- Checked out guests and made sure that they had a great stay!
Lead Hostess
La Boucherie (All Locations)
Los Angeles
10.2019 - 03.2021
- As a Main Hostess I took reservations for breakfast, lunch and dinner.
- Greeted guests as they enter the restaurant.
- Assigned guests evenly across different servers' sections in the restaurant.
- Assisted in rearranging tables for large parties.
- Addressed and resolved customer concerns complaints.
- Keep in contact with servers to make sure the seating chart is properly balanced.
- Thanked guest for dining at the restaurant when they leave.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Hotel Receptionist
Hotel Bebic
Croatia
10.2017 - 12.2017
- I greeted all guests and assisted them with check-in and check-out.
- Maintained a positive attitude and a gentle atmosphere.
- Answered and forwarded phone calls.
- Responded to all guest questions and requests.
- Kept a tidy and clean workspace.
- Gave extraordinary customer service.
- Educated guests regarding important property information and directions to different hotel areas.
Education
High School Diploma -
Biomedicine High School Zagreb
Zagreb, Croatia06.2018
Skills
- Polite and Professional
- Positive Attitude and Energetic
- Microsoft Office
- Customer Complaint Resolution
- Call Answering and Routing
- Multitasking and Prioritization
- Issue Handling
- Team Collaboration
- Report Preparation
- Customer-focused
Languages
Croatian
Native/ Bilingual
Serbian
Full Professional
Macedonian
Professional
Timeline
Group Coordinator
PUBLIC HOTEL
04.2024 - Current
Reservation Agent
Public Hotel
01.2024 - 04.2024
Front Desk Agent
AC Hotel By Marriott
08.2022 - Current
Front Desk Receptionist
Mondrian Hotel
02.2022 - 07.2022
Lead Hostess
La Boucherie (All Locations)
10.2019 - 03.2021
Hotel Receptionist
Hotel Bebic
10.2017 - 12.2017
High School Diploma -
Biomedicine High School Zagreb
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