Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ira Lukac

New York,NY

Summary

Polite and positive professional offering first-rate attention to guest needs. Quickly and accurately answers questions, provides information, and delivers dynamic service. Fosters positive relationships with guests and coworkers.

Overview

7
7
years of professional experience

Work History

Group Coordinator

PUBLIC HOTEL
New York, NY
04.2024 - Current
  • Facilitated communication between team members in order to ensure timely completion of tasks.
  • Assisted in developing strategies for achieving organizational objectives.
  • Streamlined rooming list with accurate occupant details resulting in efficient check-in.
  • Compiled and submitted accurate month-end reports on behalf of the company to senior management.
  • Coordinated group requests efficiently
  • Managed deposit transactions and processed final billings with efficiency
  • Took responsibility for hotel sites sales management
  • Modulated the resume format to bring out the best of everyone’s achievements thereby promoting a successful group dynamic for prospective clients.

Front Desk Agent

AC Hotel By Marriott
Time Square, New York
08.2022 - Current
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.

Reservation Agent

Public Hotel
New York, NY
01.2024 - 04.2024
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Provided customers with information on hotel services, amenities, and packages.
  • Processed customer payments for reservations over the phone.
  • Resolved guest complaints by providing exceptional customer service.
  • Provided support to other departments when needed.
  • Took reservations from patrons by phone or online.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Front Desk Receptionist

Mondrian Hotel
02.2022 - 07.2022
  • Welcomed guests to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities.
  • Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals .
  • Instruct bell boys to assist guests with luggage.
  • Checked out guests and made sure that they had a great stay!

Lead Hostess

La Boucherie (All Locations)
Los Angeles
10.2019 - 03.2021
  • As a Main Hostess I took reservations for breakfast, lunch and dinner.
  • Greeted guests as they enter the restaurant.
  • Assigned guests evenly across different servers' sections in the restaurant.
  • Assisted in rearranging tables for large parties.
  • Addressed and resolved customer concerns complaints.
  • Keep in contact with servers to make sure the seating chart is properly balanced.
  • Thanked guest for dining at the restaurant when they leave.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.

Hotel Receptionist

Hotel Bebic
Croatia
10.2017 - 12.2017
  • I greeted all guests and assisted them with check-in and check-out.
  • Maintained a positive attitude and a gentle atmosphere.
  • Answered and forwarded phone calls.
  • Responded to all guest questions and requests.
  • Kept a tidy and clean workspace.
  • Gave extraordinary customer service.
  • Educated guests regarding important property information and directions to different hotel areas.

Education

High School Diploma -

Biomedicine High School Zagreb
Zagreb, Croatia
06.2018

Skills

  • Polite and Professional
  • Positive Attitude and Energetic
  • Microsoft Office
  • Customer Complaint Resolution
  • Call Answering and Routing
  • Multitasking and Prioritization
  • Issue Handling
  • Team Collaboration
  • Report Preparation
  • Customer-focused

Languages

Croatian
Native/ Bilingual
Serbian
Full Professional
Macedonian
Professional

Timeline

Group Coordinator

PUBLIC HOTEL
04.2024 - Current

Reservation Agent

Public Hotel
01.2024 - 04.2024

Front Desk Agent

AC Hotel By Marriott
08.2022 - Current

Front Desk Receptionist

Mondrian Hotel
02.2022 - 07.2022

Lead Hostess

La Boucherie (All Locations)
10.2019 - 03.2021

Hotel Receptionist

Hotel Bebic
10.2017 - 12.2017

High School Diploma -

Biomedicine High School Zagreb
Ira Lukac