Polite and positive professional offering first-rate attention to guest needs. Quickly and accurately answers questions, provides information, and delivers dynamic service. Fosters positive relationships with guests and coworkers.
Overview
7
7
years of professional experience
Work History
Group Coordinator
PUBLIC HOTEL
New York, NY
04.2024 - Current
Facilitated communication between team members in order to ensure timely completion of tasks.
Assisted in developing strategies for achieving organizational objectives.
Streamlined rooming list with accurate occupant details resulting in efficient check-in.
Compiled and submitted accurate month-end reports on behalf of the company to senior management.
Coordinated group requests efficiently
Managed deposit transactions and processed final billings with efficiency
Took responsibility for hotel sites sales management
Modulated the resume format to bring out the best of everyone’s achievements thereby promoting a successful group dynamic for prospective clients.
Front Desk Agent
AC Hotel By Marriott
Time Square, New York
08.2022 - Current
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Collected room deposits, fees, and payments.
Answered customer telephone calls promptly and appropriately handled needs.
Used internal software to process reservations, check-ins and check-outs.
Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Maintained clean and organized front desk areas to uphold polished company image.
Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Reservation Agent
Public Hotel
New York, NY
01.2024 - 04.2024
Answered inbound calls and responded to customer inquiries regarding reservations.
Provided customers with information on hotel services, amenities, and packages.
Processed customer payments for reservations over the phone.
Resolved guest complaints by providing exceptional customer service.
Provided support to other departments when needed.
Took reservations from patrons by phone or online.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Front Desk Receptionist
Mondrian Hotel
02.2022 - 07.2022
Welcomed guests to front desk and engaged in friendly conversations while conducting check-in process.
Answered telephones and greeted visitors to assist, answer questions and direct.
Received incoming calls and coordinated with staff to fulfill customer requests.
Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities.
Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals .
Instruct bell boys to assist guests with luggage.
Checked out guests and made sure that they had a great stay!
Lead Hostess
La Boucherie (All Locations)
Los Angeles
10.2019 - 03.2021
As a Main Hostess I took reservations for breakfast, lunch and dinner.
Greeted guests as they enter the restaurant.
Assigned guests evenly across different servers' sections in the restaurant.
Assisted in rearranging tables for large parties.
Addressed and resolved customer concerns complaints.
Keep in contact with servers to make sure the seating chart is properly balanced.
Thanked guest for dining at the restaurant when they leave.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Hotel Receptionist
Hotel Bebic
Croatia
10.2017 - 12.2017
I greeted all guests and assisted them with check-in and check-out.
Maintained a positive attitude and a gentle atmosphere.
Answered and forwarded phone calls.
Responded to all guest questions and requests.
Kept a tidy and clean workspace.
Gave extraordinary customer service.
Educated guests regarding important property information and directions to different hotel areas.
Education
High School Diploma -
Biomedicine High School Zagreb
Zagreb, Croatia
06.2018
Skills
Polite and Professional
Positive Attitude and Energetic
Microsoft Office
Customer Complaint Resolution
Call Answering and Routing
Multitasking and Prioritization
Issue Handling
Team Collaboration
Report Preparation
Customer-focused
Languages
Croatian
Native/ Bilingual
Serbian
Full Professional
Macedonian
Professional
Timeline
Group Coordinator
PUBLIC HOTEL
04.2024 - Current
Reservation Agent
Public Hotel
01.2024 - 04.2024
Front Desk Agent
AC Hotel By Marriott
08.2022 - Current
Front Desk Receptionist
Mondrian Hotel
02.2022 - 07.2022
Lead Hostess
La Boucherie (All Locations)
10.2019 - 03.2021
Hotel Receptionist
Hotel Bebic
10.2017 - 12.2017
High School Diploma -
Biomedicine High School Zagreb
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