Ira Smith
Temple
Summary
Dynamic professional with extensive experience in customer service and logistics. Proven track record of improving customer satisfaction through effective communication and problem-solving skills. Expertise in inventory control and relationship management, ensuring smooth operations and strong partnerships with major retailers. Dedicated to delivering exceptional service and support.
Overview
8
8
years of professional experience
Work History
Caregiver
Veteran Affairs
Temple
12.2022 - Current
- Provided compassionate care to veteran, addressing physical and emotional needs.
- Helped individuals bathe and dress to maintain personal hygiene and comfort.
- Supported daily living activities, enhancing personal hygiene through grooming and nutritious meal preparation.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Facilitated range of motion exercises, promoting mobility and flexibility for improved overall health.
- Coordinated transportation for medical appointments and community events, ensuring timely access to essential services.
Merchandiser/ Delivery Driver
Mikeska Distributing Company
Temple
01.2020 - 02.2021
- Managed beer inventory and ordered products to maintain stock levels, supporting consistent sales.
- Fulfilled customer orders efficiently using warehouse inventory managementEngaged in daily communication with team members to coordinate tasks.
- Educated customers on products, services, and pricing, enhancing their understanding and usage.
- Communicated with Walmart, H-E-B, Aldi, and liquor store managers to strengthen business relationships.
Customer Service Representative
Teletech Customer Services
Temple
07.2019 - 01.2020
- Handled inbound customer calls to address inquiries about services and benefits of United Healthcare insurance products.
- Listened to customer requests and utilized directories to provide accurate information and resolve inquiries.
- Resolved customer complaints and clarified policies and procedures to ensure customer satisfaction.
- Provide assistance for customers with special billing requests.
- Promoted company products, services, and savings plans.
- Updated customer directory information to ensure accuracy and availability.
- Provide relay service for hearing-impaired users.
Customer Service Representative
Teleperformance USA
Killeen
04.2018 - 12.2019
- Booked flights and managed accounts for American Express Card members, ensuring seamless travel experiences.
- Selected and presented flight options to customers based on availability.
- Managed and presented itinerary plans for cardmembers.
- Managed and presented itinerary plans for card members.
- Managed account inquiries regarding flight cancellations.
- Compiled reports detailing departure and destination locations, passenger ticket numbers, meal and beverage inventories, and encountered passenger issues.
- Assisted customers with inquiries and resolved issues efficiently.
Education
Associate of Applied Science - Laser Electro- Optics
Texas State Technical College
Waco, Texas06-2012
High School Diploma - Academics
Belton High School
Belton, Texas06-2009
Skills
- Customer engagement
- Relationship building with major retailers
- Problem‑solving & adaptability
- Merchandising & inventory control
- Logistics management
- Technical background in laser/optics systems
Timeline
Caregiver
Veteran Affairs
12.2022 - Current
Merchandiser/ Delivery Driver
Mikeska Distributing Company
01.2020 - 02.2021
Customer Service Representative
Teletech Customer Services
07.2019 - 01.2020
Customer Service Representative
Teleperformance USA
04.2018 - 12.2019
Associate of Applied Science - Laser Electro- Optics
Texas State Technical College
High School Diploma - Academics
Belton High School