Ira Xhelili
Summary
An ambitious professional seeking remote or hybrid work opportunities, characterized by a strong work ethic, adaptability, and outstanding interpersonal abilities. Proficient in independent work and adept at swiftly acquiring new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Financial Services Specialist
Freedom Credit Union
05.2022 - Current
- Orchestrated seamless fund transfer system overhaul; enhanced transaction speed by 20% through API integration with banking partners and automated reconciliation process.
- Assisted in the processing of IRA contributions, transfers, and distributions.
- Processed applications for new IRA accounts in accordance with established procedures.
- Implemented a proactive fraud detection system that reduced the response time to suspicious activities by 40% and saved the company over $75,000 annually.
- Maintained accurate records of customer transactions, investments, and account balances.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Social Media Manager
Sagapixel
09.2022 - 01.2024
- Designed promotional materials using graphic design software applications.
- Developed and implemented successful social media campaigns to support company objectives.
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
Virtual Assistant
Prialto
09.2021 - 05.2022
- Compiled data from various sources to create reports and presentations.
- Conducted research on potential leads for new business opportunities.
- Assisted in the development of marketing materials such as brochures and flyers.
Fashion Sales Supervisor
Bloomingdale's
King of Prussia, PA
09.2021 - 05.2022
- Tracked progress on projects and developed timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Promoted guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
Sales Supervisor
Sunglass Hut Macy's
North Wales, PA
04.2018 - 09.2021
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Created monthly reports on regional sales performance and presented to upper management.
- Managed inventory levels at store locations according to corporate guidelines.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
Hospitality Professional
Da Vinci Cafe
Philadelphia, PA
02.2014 - 10.2017
- Fostered relationships with customers through casual conversation to create a positive atmosphere.
- Conducted excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
- Organized work duties to ensure efficient operation of the cafe during peak hours.
- Assisted in training new employees on proper procedures for taking orders, preparing drinks and foods, cleaning tables.
Education
Associate of Arts - Liberal Arts and General Studies
Community College of Philadelphia
PhiladelphiaSkills
- File Organization
- Multi-tasking
- Strong organizational skills
- Virtual Assistance
- Customer service expert
- Sales Performance Metric
- Database Maintenance
- Quality Control
- Strong Analytical and Problem Solving Skills
- Cross-Functional Collaboration
- Remote Office Availability
- Microsoft Office Expertise
Languages
English
Native/ Bilingual
Greek
Native/ Bilingual
Albanian
Native/ Bilingual
Portuguese
Limited
Certification
- Google E-Commerce and Digital Marketing Certificate
- Graphic Tech Certificate
- Google Data Analytics Certificate
Timeline
Social Media Manager
Sagapixel
09.2022 - 01.2024
Financial Services Specialist
Freedom Credit Union
05.2022 - Current
Virtual Assistant
Prialto
09.2021 - 05.2022
Fashion Sales Supervisor
Bloomingdale's
09.2021 - 05.2022
Sales Supervisor
Sunglass Hut Macy's
04.2018 - 09.2021
Hospitality Professional
Da Vinci Cafe
02.2014 - 10.2017
Associate of Arts - Liberal Arts and General Studies
Community College of Philadelphia
- Google E-Commerce and Digital Marketing Certificate
- Graphic Tech Certificate
- Google Data Analytics Certificate
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