Irahnee Mailoto
Compton,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. With Understanding the goal to give every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Cook
AMPM Arco Gas Station
Auburn, WA
09.2023 - Current
- I am responsible for maintaining the food and bakery that gets sent out .
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Adhered to food safety standards when storing and preparing foods.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Requested supplies and equipment orders, explaining needs to managers.
Cabin Cleaning Agent
Seatac Airport
SeaTac, WA
06.2022 - 09.2023
- Communicated effectively with colleagues about daily tasks to ensure completion of work.
- Disinfected surfaces using appropriate cleaning materials regularly.
- Reported any suspicious activities to supervisors immediately.
- Cleaned tray tables and windows and rearranged things to be presentable.
- Worked together as a team by rotating the duties that needed to be taken care of.
- Vacuumed floors and clean up what the passengers left behind.
- Followed the Lead's(PIC) directions to ensure successfully completing our tasks and asking all necessary questions.
- carried big loads of trash and laundry outside of the aircraft and transporting new loads of blankets back onto aircraft.
Customer Service Representative
safeway
Kent, WA
09.2021 - 06.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Retail Sales Associate
Van Huesen
Auburn, WA
04.2020 - 09.2021
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Greeted customers upon entering the store and provided assistance.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Stocked shelves with merchandise according to company standards.
- Created price tags and merchandise signs for new items.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Promoted special offers and discounts to encourage additional purchases.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
Education
High School Diploma -
Auburn Mountainview High School
Auburn, WA06-2021
Skills
- Supply Restocking
- Cleaning and Organization
- Positive and Professional
- Customer Service
- Money Handling
- Regulatory Compliance
- Customer Engagement
- Cash Handling
- Active listening
- Perseverance
- Constructive criticisms
- mindfulness
- I have some Microsoft office knowledge
Timeline
Cook
AMPM Arco Gas Station
09.2023 - Current
Cabin Cleaning Agent
Seatac Airport
06.2022 - 09.2023
Customer Service Representative
safeway
09.2021 - 06.2022
Retail Sales Associate
Van Huesen
04.2020 - 09.2021
High School Diploma -
Auburn Mountainview High School