Iraida Firpo
Coral Springs,FL
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
14
14
years of professional experience
Work History
Receptionist/Billing Assistant
Omega Women's Care
01.2017 - Current
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Handled assignments independently with good judgement and critical thinking skills.
Administrative Assistant
A&W Healthcare Management
08.2013 - 01.2017
- Developed strategies to streamline and improve office procedures.
- Executed record filing system to improve document organization and management.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Performed research to collect and record industry data.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Cashier/Customer Service Associate
Target
07.2010 - 08.2013
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
John F. Kennedy High School
Bronx, NY06.1996
Skills
- Appointment Scheduling
- 40 wpm Typing Speed
- Customer Service
- Telephone skills
- Courteous and Professional
- Punctual and Reliable
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/Billing Assistant
Omega Women's Care
01.2017 - Current
Administrative Assistant
A&W Healthcare Management
08.2013 - 01.2017
Cashier/Customer Service Associate
Target
07.2010 - 08.2013
High School Diploma -
John F. Kennedy High School
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