Summary
Overview
Work History
Education
Skills
Languages
Timeline

Iraida Ortiz

Elmwood Park,IL

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

21
21
years of professional experience

Work History

Property Manager

Hispanic Housing Development Corporation
10.2021 - Current
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Administered operations to handle needs of more than 188 tenants across 211 property units.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Assistant Property Manager

The Habitat Company
02.2021 - 08.2021
  • Collected and maintained careful records of rental payments and payment dates.
  • Escalated major issues to property manager for immediate remediation.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Completed annual rent calculations using housing database software.
  • Followed up on delinquent tenants and coordinated collection procedures.

Administrative Assistant

The Habitat Company
03.2020 - 02.2021
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Created and maintained databases to track and record customer data.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Established administrative work procedures to track staff's daily tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.

Dean of Students\Student Advocate

Chicago Public Schools CPS
12.2001 - 06.2018
  • Completed home-visits, reports, scanning, paperwork and documentation accurately and in timely manner.
  • Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
  • Conducted pre-screening activities to determine eligibility for supportive services.
  • Advised students on educational, career and social opportunities.
  • Provided resources to support students in achieving career goals.
  • Collaborated with parents, school faculty and social workers to address problems and grow student success.

Education

Public Housing Rent Calculation Specialist

Nan McKay And Associates, Inc, El Cajon
04.2022

Il Leasing License

Technical Training Consultants Inc, Lisle, IL
07.2020

Diploma Medical Billing & Coding

Ultimate Medical Academy - Clearwater, Clearwater, FL
2019

Skills

  • Leasing and Sales
  • Accounting Operations
  • Financial Budgeting and Reporting
  • Property Management Software Understanding
  • Exceptional Oral and Written Communication Skills
  • Microsoft Office
  • Tenant Screening
  • Administrative Leadership
  • Background Check Investigations
  • Property Showing
  • Knowledge of Building Codes
  • Rent Collection
  • Lease Renewals
  • Community Engagement
  • Fair Housing Laws Knowledge
  • Manage Rentals
  • Monthly Fee and Payment Collection
  • Maintenance and Supply Requests
  • Staff Coordination
  • Capital Projects Management
  • Performance Assessment
  • Grounds and Facility Inspection
  • Security Deposit Refunds

Languages

Spanish
Professional Working

Timeline

Property Manager - Hispanic Housing Development Corporation
10.2021 - Current
Assistant Property Manager - The Habitat Company
02.2021 - 08.2021
Administrative Assistant - The Habitat Company
03.2020 - 02.2021
Dean of Students\Student Advocate - Chicago Public Schools CPS
12.2001 - 06.2018
Nan McKay And Associates, Inc - , Public Housing Rent Calculation Specialist
Technical Training Consultants Inc - , Il Leasing License
Ultimate Medical Academy - Clearwater - , Diploma Medical Billing & Coding

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Iraida Ortiz