Iraida Jamila Fernandez Guevara
Monroe,NC
Summary
Dynamic professional with expertise in customer service and inventory management. Proficient in operating kitchen equipment and executing food preparation efficiently. Demonstrated ability to manage multiple tasks while maintaining a positive work environment and contributing to team objectives. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Dedicated professional with proven customer service skills, and strong multitasking abilities. Effective time management skills leading to successful achievement of organizational objectives. Dedicated to improving customer interactions and experiences. Skilled in analyzing customer feedback to implement improvements. Consistently recognized for enhancing service quality and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Double Hung Sash Line
Windsor Windows & Doors
Monroe, NC
06.2024 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Exhibited excellent verbal and written communication skills.
- Demonstrated respect and friendliness while assisting colleagues.
- Efficiently managed time to meet all deadlines for tasks.
- Demonstrated effectiveness in meeting tight deadlines within fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning, and committed to continual improvement.
- Worked flexible hours across weekends and holiday shifts.
CTDI - Warehouse
Replenishment
10.2022 - 06.2024
- Loaded, unloaded, and transported materials between storage and production areas.
- Checked packages for damage and notified vendors promptly.
- Operated pallet jacks and material handling equipment to facilitate item movement.
- Picked orders, scanned products, and packed boxes efficiently.
- Coordinated storage locations and managed product movements systematically.
- Monitored system performance to detect potential issues proactively.
- Printed labels, packaged boxes, and loaded items into outbound containers.
- Facilitated production efficiency through strategic relocation of items among equipment and staging areas.
Butler, Quinn & Hochman, PLLC
Receptionist And Translator
07.2022 - 10.2022
- Ensured clean, comfortable environments in commercial buildings through vacuuming, window cleaning, and dusting.
- Arranged extra bedding, linens, towels, and furniture to meet guest needs.
- Greeted visitors and customers with professionalism while providing knowledgeable assistance.
- Confirmed appointments and communicated with clients, updating client records efficiently.
- Maintained a tidy reception area to create positive first impressions for visitors.
- Accurately managed cash transactions and maintained detailed sales and payment records.
- Handled multiple tasks effectively while meeting time-sensitive deadlines.
- Facilitated real-time bilingual communication by collaborating with translators in Spanish and English.
The Bridge
Cooking
04.2022 - 06.2022
- Oversaw daily site operations to ensure optimal production pace for team members.
- Inspected equipment and tools to uphold safety standards during operations.
- Prepared fruits and vegetables by washing, peeling, and cutting to increase food preparation efficiency.
- Developed and executed strategies to maximize worker efficiency across various tasks.
McDonald's
Crew Member
11.2021 - 04.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Operated cash register to ring up final bill and process various forms of payment.
- Accurately operated cash register to process customer payments.
Taco Bell
Customer Service Representative
09.2021 - 01.2022
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Accurately handled cash register transactions while providing excellent customer service.
- Provided customers with information on specials and discount deals.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Responded proactively and positively to rapid change.
- Entered orders into computers database system.
- Provided primary customer support to internal and external customers.
Cotti Foods
Food Preparation Worker
09.2021 - 01.2022
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Guaranteed customer satisfaction by quickly delivering orders.
- Sanitized work surfaces between food preparation, avoiding cross contamination and maintaining food safety guidelines.
- Planned and organized food preparation activities from chopping ingredients to plating.
- Prepared food orders to support waitstaff and other team members.
- Packaged and stored food products following proper handling and preservation methods.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High School Diploma -
Tulare Western High School
Tulare, CA06.2021
Some College (No Degree) - English-as-a-Second-Language Education
College of The Sequoias
Visalia, CASkills
- Distributed computing
- Computer literacy
- Microsoft Excel proficiency
- Organizational skills
- Bilingual communication
- Team collaboration
- Inventory tagging
- Payment processing
- Cash register operation
- Health and safety compliance
- Damage reporting
- Hand scanning technology
- Order processing
- Shipping documentation management
- Loading and unloading operations
- Cardboard recycling practices
- Picking and packing efficiency
- Shipping and receiving logistics
- Safety training expertise
- Material handling
Timeline
Double Hung Sash Line
Windsor Windows & Doors
06.2024 - Current
CTDI - Warehouse
Replenishment
10.2022 - 06.2024
Butler, Quinn & Hochman, PLLC
Receptionist And Translator
07.2022 - 10.2022
The Bridge
Cooking
04.2022 - 06.2022
McDonald's
Crew Member
11.2021 - 04.2022
Taco Bell
Customer Service Representative
09.2021 - 01.2022
Cotti Foods
Food Preparation Worker
09.2021 - 01.2022
High School Diploma -
Tulare Western High School
Some College (No Degree) - English-as-a-Second-Language Education
College of The Sequoias
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