Iraimy Trujillo
Summit
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Assistant Manager of Customer Service
K9 Resorts Daycare & Luxury Hotel
06.2023 - Current
- Managed daily customer service operations, ensuring high-quality support and satisfaction.
- Trained and mentored new team members on best practices and company policies.
- Collaborated with management to develop strategies for enhancing the overall customer experience.
- Resolved complex customer inquiries, demonstrating strong problem-solving skills.
- Developed strong relationships with customers, providing personalized assistance and support.
Pet Care Assistant Manager
K9 Resorts Daycare & Luxury Hotel
06.2023 - Current
- Monitored pets' health and behavior, reporting concerns to management promptly.
- Contributed to team success with effective collaboration in daily tasks such as feeding, walking, and cleaning duties.
- Maintained cleanliness of play areas and accommodations, ensuring a safe environment.
- Promoted a positive work environment by actively participating in team meetings, offering support to colleagues, and maintaining open lines of communication.
Front Desk Associate
Equinox
01.2018 - 07.2023
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Handled cash transactions and maintained balanced cash drawers with attention to detail.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
Education
Associate of Applied Science - Veterinary Science
Miami Dade College
Miami, FL05-2027
Bachelor of Science - Health Sciences
Monmouth University
West Long Branch, NJ08-2024
Skills
- Pet health monitoring
- Customer relationship management
- Team collaboration
- Staff training
- Time management
- Observational skills
- Problem resolution
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager of Customer Service
K9 Resorts Daycare & Luxury Hotel
06.2023 - Current
Pet Care Assistant Manager
K9 Resorts Daycare & Luxury Hotel
06.2023 - Current
Front Desk Associate
Equinox
01.2018 - 07.2023
Associate of Applied Science - Veterinary Science
Miami Dade College
Bachelor of Science - Health Sciences
Monmouth University