Irais Gonzalez
Sulphur Springs,TX
Summary
Results-driven professional with extensive experience in managing daily operations and enhancing customer service standards. Demonstrated ability in financial analysis and problem-solving, resulting in increased revenue and improved team performance. Committed to fostering a positive work environment.
Overview
2
2
Languages
13
13
years of professional experience
Work History
General Manager
Panda Express
Sulphur Springs, Texas
11.2018 - Current
- Managed daily business operations, including budgeting, staffing, scheduling, inventory control, and customer service, to drive overall business efficiency.
- Monitored financial performance, identifying and implementing cost-saving measures and revenue enhancement strategies.
- Coordinated schedules to optimize staffing during peak hours and special events, ensuring adequate coverage for high-demand periods.
- Resolved customer complaints swiftly while upholding high service delivery standards.
Assistant Manager
Taco Bell
Sulphur Springs, Texas
05.2013 - 10.2018
- Trained new team members on customer service and food preparation standards.
- Implemented quality control measures to maintain food safety and cleanliness standards.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
Some College (No Degree) - Medical Technology
Paris Junior College
Paris, TXSkills
- Budget management
- Financial analysis
- Financial forecasting
- Inventory control
- Staff scheduling
- Team leadership
- Client engagement
Languages
English
Professional
Spanish
Professional
Timeline
General Manager
Panda Express
11.2018 - Current
Assistant Manager
Taco Bell
05.2013 - 10.2018
Some College (No Degree) - Medical Technology
Paris Junior College