Iraiz Beck
New Braunfels,TX
Summary
Industrious and forward-thinking Senior Executive Assistant with many years of experience in strategic planning, operational, and administrative requirements. Results-driven and hardworking with skill and resilience to achieve daily operational goals. Focused on maximizing executive productivity by providing exceptional service and coordinating team activities.
Overview
15
15
years of professional experience
Work History
Substitute Paraprofessional
WASATCH SCHOOL DISTRICT
Heber, UT
08.2018 - 05.2021
- Ensured a safe learning environment by adhering to school rules and regulations.
- Assisted teachers in preparing materials for classroom activities.
- Developed positive relationships with students, parents, faculty, staff, administrators.
- Adapted teaching methods according to individual student needs and abilities.
- Supported teachers in managing student behavior according to district policies.
Customer Service Representative
Ic Group
Salt Lake City, UT
05.2011 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Assistant General Manager
Javier Molina
Ogden, UT
01.2008 - 01.2010
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Performed pricing and estimates based on customer needs and requirements.
- Developed innovative sales proposals to promote product quality and showcase market comparisons.
CEO's Assistant
AEROCOPTER DE MEXICO
CHIHUAHUA, MX
01.2006 - 01.2009
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Coordinated meeting and work schedules for staff teams and executives.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Set up meeting and event logistics for senior management and updated calendars.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
Education
BBA - Business Administration And Management
Universidad Regional Del Norte
Chihuahua, Mexico08.2007
Associate of Arts - ESL- TRANSLATOR-INTERPRETER
Universidad Autonoma De Chihuahua
Chihuahua, Mexico01.2002
Skills
- Organization and Planning
- Travel coordination
- Data entry
- Customer relationship management
- Team leadership
- Problem solving
Languages
5
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Substitute Paraprofessional
WASATCH SCHOOL DISTRICT
08.2018 - 05.2021
Customer Service Representative
Ic Group
05.2011 - 12.2016
Assistant General Manager
Javier Molina
01.2008 - 01.2010
CEO's Assistant
AEROCOPTER DE MEXICO
01.2006 - 01.2009
BBA - Business Administration And Management
Universidad Regional Del Norte
Associate of Arts - ESL- TRANSLATOR-INTERPRETER
Universidad Autonoma De Chihuahua
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