Irakli Kipiani
NY
Summary
Dedicated and customer-focused Guest Service Agent with over 10 years of experience delivering exceptional service in hotel environments. I work collaboratively with hotel staff to ensure smooth operations and guest satisfaction.
Overview
10
10
years of professional experience
Work History
Bellman
Sheraton Tribeca New York Hotel
New York, NY
03.2023 - Current
- Greeting guests pleasantly upon arrival at the front lobby, directing them to check-in, and offering immediate assistance with luggage and other belongings
- Escorting guests to their rooms, and explaining room features
- Delivering packages, messages, and other items to guest rooms
- Providing directions and recommendations for local dining and entertainment
- Assisting with special requests, such as arranging transportation or making reservations
- Monitoring and reporting any maintenance or safety issues
- Handling guest complaints and resolving issues in a professional manner
DOORMAN/CONCIERGE
Adamas Building Services
Fort Lee, NJ
12.2022 - 03.2023
- Welcomed guests and residents in a friendly, professional manner
- Provided excellent customer service and solved complaints from residents and visitors.
- Managed and received packages, luggage, and deliveries
- Performed basic clerical and reception duties: answering telephones, faxing, copying, etc
- Communicated effectively with property management staff to address residents' and property needs
Guest Service Agent
Sheraton Grand Tbilisi Metechi Palace
Tbilisi
12.2018 - 02.2021
- Gained experience in hotel openings
- Managed guest check-in and check-out procedures, reservations, and payments in Opera (PMS)
- Responded to guests, including email, telephone, and in-person inquiries and managed their complaints with knowledgeable and friendly service
- Being a source of information for guests on various matters, such as transportation and dining advice
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs
Guest Service Agent
Holiday Inn
Tbilisi, Georgia
08.2014 - 06.2017
- Assisted guests with the check-in and check-out procedures, and processed payments efficiently
- Greeted guests and visitors with a positive, welcoming attitude
- Provided concierge services in case of necessity
- Answered inquiries about hotel services, facilities, and local attractions in person, via phone, or by mail
- Provided information regarding room availability and rates to potential customers
Education
Master - Hotel Management
Technical University
Georgia05.2019
Skills
- Customer service
- Time management
- Problem-solving
- Result-oriented
- Multitasking
- Leadership
Languages
- Fluent in English, Russian and Georgian
Timeline
Bellman
Sheraton Tribeca New York Hotel
03.2023 - Current
DOORMAN/CONCIERGE
Adamas Building Services
12.2022 - 03.2023
Guest Service Agent
Sheraton Grand Tbilisi Metechi Palace
12.2018 - 02.2021
Guest Service Agent
Holiday Inn
08.2014 - 06.2017
Master - Hotel Management
Technical University
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