Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irakoze Evangeline

Corporate Communications
Katy,TX

Summary

An emerging communications professional and dedicated student with a comprehensive academic background and diverse professional experience in various fields. A driven communications major, bringing a fresh and innovative perspective to strategic communication by combining theoretical knowledge with practical skills. Skilled in leveraging academic insights and real-world experience to craft compelling narratives and drive meaningful engagement across multiple platforms. Demonstrates a keen understanding of digital media trends and audience dynamics, with the ability to translate complex concepts into clear and impactful communication strategies. Seeking to apply academic training and professional versatility to create dynamic communication solutions that resonate in today's rapidly evolving media landscape. Committed to continuous learning and professional growth, with a passion for developing cutting-edge communication strategies that connect, inform, and inspire. Additionally, possesses skills in talent acquisition and relationship management within a fast-paced, technology-driven environment. Demonstrates expertise in identifying and connecting with skilled professionals, along with a strong ability to adapt and learn quickly. Now seeking to transition these skills into a new field, contributing to organizational success through effective team collaboration and strategic thinking.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

IT Recruiter

Skybridgeresources
10.2022 - 12.2024
  • Collaborated with team members to streamline processes and improve customer satisfaction
  • Successfully placed candidates in various IT roles, including software developers, network engineers, data analysts, and project managers.
  • Developed strong relationships with hiring managers to understand their unique needs for each IT position.
  • Pre-Screened resumes prior to sending to corporate hiring managers for consideration
  • wrote and posted technical job descriptions
  • Used Boolean searches to develop applicant portfolios for expected openings
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets
  • boosted employee participation by 80%
  • referred candidate resumes to customer account managers for evaluation and submission
  • Identified opportunities for business growth by actively seeking out new client partnerships within the technology sector.
  • Onboarded new hires and set up training.

Front Desk Receptionist

Cypress Comprehensive Medical Services
05.2021 - 10.2023
  • Completed all tasks in compliance with company policies and procedures.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Assisted with medical coding and billing tasks.

Data Science Research Intern

University of Houston
Houston, TX
05.2023 - 08.2023
  • Assisted in the creation of a robust data pipeline infrastructure, enhancing the organization''s analytical capabilities.
  • Applied statistical methods to analyze large datasets efficiently while maintaining accuracy levels within acceptable margins.
  • Gained hands-on experience with popular libraries like TensorFlow and Scikit-learn by using them within my projects.
  • Contributed to the successful completion of projects through effective teamwork and collaboration with fellow interns and mentors.
  • Attended meetings and presentations to learn project details
  • Provided successful work within tight deadlines and a fast paced environment

Technical Office Assistant

Audiology
04.2022 - 11.2022
  • Collected agenda items for team meetings
  • Answered an average of 70 calls daily Prepared recommendations for
    system-wide efficiency
  • Collected Agenda items for team meetings
  • Monitored and tracked budgets and expenses.
  • Fostered operational efficiency and compliance with company
    policies through effective coordination of office activities.
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Purchased and maintained office supplies.
  • Input data into spreadsheets and databases.
  • Assisted with onboarding of new employees.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Contributed to a positive work environment by fostering open communication among colleagues.

Technical Specialist

Apple
Remote
09.2021 - 09.2022
  • Technical Specialist from home for Apple, providing remote support to customers encountering issues with Apple products
  • This role involved troubleshooting, diagnosing problems, and guiding customers through solutions effectively
  • Strong communication skills were essential for delivering high-quality support and ensuring customer satisfaction
  • Provided expert technical support, helping customers resolve product-related issues efficiently
  • Diagnosed problems and offered tailored solutions to enhance customer experience
  • Utilized communication skills to explain technical concepts clearly to customers
  • Maintained a high level of customer satisfaction through effective problem-solving
  • Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.

Cashier

Home Depot
Beaumont, TX
05.2020 - 08.2021
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

Bachelor of Science - Communication

Lamar University
Beaumont, TX
05.2021 - Current

Skills

Microsoft Office

Leadership

Computer Skills

Ability to Work Under Pressure

Customer Service

Technical Support

Problem Solving

Interpersonal Skills

Organizational Skills

Adobe Creative Suite skills

Digital marketing

Public Speaking

Press release writing

SEO knowledge

Applicant tracking systems

Talent acquisition

Timeline

Data Science Research Intern

University of Houston
05.2023 - 08.2023

IT Recruiter

Skybridgeresources
10.2022 - 12.2024

Technical Office Assistant

Audiology
04.2022 - 11.2022

Technical Specialist

Apple
09.2021 - 09.2022

Bachelor of Science - Communication

Lamar University
05.2021 - Current

Front Desk Receptionist

Cypress Comprehensive Medical Services
05.2021 - 10.2023

Cashier

Home Depot
05.2020 - 08.2021
Irakoze EvangelineCorporate Communications