Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Iralis Martinez

Pittston,PA

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

IntouchCX
Altamonte Springs, FL
04.2024 - 12.2024
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Customer Service Representative

Amazon
Orlando , FL
01.2019 - 10.2022
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Promoted available products and services to customers during service, account management and order calls.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Customer Service Representative

RaceTrac
Orlando , FL
01.2015 - 11.2020
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Led on- and off-site customer support teams across multiple time zones.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Education

Information Technology

Purdue Global University
05-2026

High School Diploma -

Penn Foster Career School
Scranton, PA
06-2016

Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • Customer service
  • Decision-making
  • Shipping and logistics
  • Call escalation
  • Dispute resolution
  • High-energy attitude
  • De-escalation techniques
  • Active listening
  • Adaptive team player
  • Building rapport
  • Customer relationship management (CRM)

References

References available upon request.

Timeline

Customer Service Representative

IntouchCX
04.2024 - 12.2024

Customer Service Representative

Amazon
01.2019 - 10.2022

Customer Service Representative

RaceTrac
01.2015 - 11.2020

Information Technology

Purdue Global University

High School Diploma -

Penn Foster Career School

Similar Profiles

CREATE PROFILE
Iralis Martinez