Summary
Overview
Work History
Skills
Accomplishments
Languages
Timeline
Generic

Iram Pacheco Garcia

Anaheim,CA

Summary

Driven Associate Engineer with 2 years of growing both personal knowledge and employers' bottom lines. Avid consumer of all new engineering methodologies and techniques. Exceeds job descriptions by enhancing development and production efforts through earnest passion. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

11
11
years of professional experience

Work History

Associate Engineer

Kingsmen Consulting, Inc.
09.2023 - Current
  • Use React to create reusable components and improve overall maintainability
  • Use Javascript to create utilities/tools to handle calculations such as estimated time on videos
  • Create styled components that utilize MUI and custom CSS to match designs
  • Participated actively in code review sessions, promoting adherence to established coding standards within the team.
  • Collaborated with cross-functional teams to develop, test, and deploy high-quality software solutions for clients.
  • Developed unit tests for critical components, leading to reduced risk of defects in production code.
  • Utilized version control tools such as Git for effective collaboration among team members during development cycles.

Junior Web Developer

Kingsmen Consulting, Inc.
02.2021 - 09.2023
  • Developed custom tools using HTML, CSS, and Javascript
  • Optimized website performance by minifying external libraries and internal code
  • Updated CSS to ensure dimensions given through the design files matched the site
  • Worked as a producing and positive team member
  • Developed a tool for reviewing OCE presentations
  • Continue to acquire knowledge of modern web technologies
  • Wrote SQL statements and stored procedures when implementing Google Analytics 4 (GA4)
  • Work well independently or within a team setting
  • Effectively translated client requirements into web design.
  • Developed page layouts and navigation tools that met or exceeded user expectations.
  • Pulled from PHP, SQL, JavaScript, and other back-end library knowledge to bolster programming resources.
  • Collaborated with marketing, representing web team to establish project goals, projections and milestones.
  • Provided front-end website development using WordPress, Hubspot, and other editing software.
  • Adhered to SEO best practices while designing sites.
  • Built website interfaces with HTML and CSS.

Fulfillment Associate, Problem Solver

Amazon Inc.
02.2021 - 09.2021
  • Responsible for checking in merchandise and auditing inbound workflow for accuracy of boxes or totes, duplicates and defects
  • Problem solving
  • Responsible for reducing hazardous waste in the workplace by using Safety Data Sheets Attributes to label inventory
  • Ensuring inventory is received in the correct Fulfillment by Amazon (FBA), and purchase orders match products being received.
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Followed procedures at all times for personal and team safety.
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process.

Technical Support Specialist

Ricoh Printing Systems of America
10.2020 - 02.2021
  • Upon receipt of Direct to Garment (DTG) printer, I assist with physical repairs and inspections
  • Resolve technical support cases within 15 days of the case opening
  • Over the phone, assess the customer's maintenance of the printer(s) to ensure they've maintained their warranty
  • RMA for parts pertaining to the Direct to Garment (DTG) printers.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Documented support interactions for future reference.
  • Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
  • Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.

Technical Support Lead

MindFire, Inc.
01.2019 - 10.2020
  • Hosted onboarding for the Da Vinci platform
  • Maintained the technical support queue to ensure all cases had a response within 3 business hours
  • Sales/consulting: Hours were used towards training, project management, or custom development
  • Patriot Direct/Army Nation Guard: The link is to an individual web page however, there's a bigger program running behind the scenes which entails a SQL database, Google Analytics, and more web pages.
  • Managed a diverse team of technical support specialists, providing guidance and mentorship to enhance professional growth.
  • Championed customer-centric initiatives that focused on delivering exceptional support experiences tailored to individual needs.
  • Served as an escalation point for high-visibility, mission-critical incidents, coordinating resources and managing communication with stakeholders to ensure timely resolution.
  • Established strong relationships with clients through excellent communication skills and timely issue resolution.

Email Marketing Specialist

Boot Barn
10.2018 - 12.2018
  • Broadcasted about 800,000 emails a day
  • Converted PDF designs into emails while leveraging an existing template
  • Used Barracuda to launch high volume email campaigns to Boot Barn customers
  • Launched and developed emails for Country Outfitters and Cavender's
  • Enhanced email campaign performance by strategizing and implementing A/B testing methods.
  • Increased open rates with engaging subject lines and personalized content tailored to target audiences.
  • Managed multiple email marketing projects simultaneously, ensuring timely completion and adherence to budget constraints.
  • Leveraged automation tools to streamline workflows, schedule campaigns, and maintain consistency in communication frequency across various platforms.
  • Collaborated with creative teams to develop high-quality visuals for effective email promotions.
  • Ensured compliance with CAN-SPAM regulations by implementing proper opt-in procedures and unsubscribe processes.

Technical Support

Mind Fire, Inc.
04.2015 - 09.2018
  • I maintained a 3-hour response time for every case assigned to me
  • Application support for MindFire Studio and Look Who's Clicking (LWC)
  • Assisted with implementing DNS settings for domains hosted on our platform
  • Examples of DNS settings that I supported: A Record to assign a static IP to domain(s), CNAME record for websites with a high amount of visits, TXT Records to enable SPF, Nameservers to manage all DNS settings for customer(s)
  • Frontend web development support: Custom and responsive forms, Custom page templates, WCAG compliance.
  • Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
  • Supported long-term client satisfaction by providing ongoing technical support and system updates.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Improved customer satisfaction by providing efficient technical support for hardware-related issues.

Sales Representative

29Prime
01.2013 - 01.2015
  • Responsible in making outbound sales calls to small businesses
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Skills

  • HTML
  • CSS
  • Javascript
  • Excel
  • Technical skills
  • Programming Languages
  • Software Development
  • Design development
  • Engineering support

Accomplishments

  • Assisted in building and maintaining an NPS Score of 78 for MindFire, Inc.
  • Developed landing pages and email campaigns for UCLA, ASU, and IU Maurer School of Law.

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Associate Engineer

Kingsmen Consulting, Inc.
09.2023 - Current

Junior Web Developer

Kingsmen Consulting, Inc.
02.2021 - 09.2023

Fulfillment Associate, Problem Solver

Amazon Inc.
02.2021 - 09.2021

Technical Support Specialist

Ricoh Printing Systems of America
10.2020 - 02.2021

Technical Support Lead

MindFire, Inc.
01.2019 - 10.2020

Email Marketing Specialist

Boot Barn
10.2018 - 12.2018

Technical Support

Mind Fire, Inc.
04.2015 - 09.2018

Sales Representative

29Prime
01.2013 - 01.2015

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Iram Pacheco Garcia