Iram Shah
West Valley City,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance oriented and hardworking to create approaches to boost long-term business success. Service-driven restaurant team member knowledgeable about food serving and presentation. Effective at keeping supplies stocked, tables cleared, and glasses polished to appeal to customers from all walks of life. Management expertise gained over 14 years of experience. 6 Years of experience in Hotel Industry, 5 Years of experience in Restaurant Food and Beverages, 3 Years of experience in Travel & Tourism Industry.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hotel General Manager
Motel 6/Studio 6 G6 Hospitality
Salt Lake City, UT
09.2020 - 11.2023
- Responsible for the overall direction, coordination, and evaluation of a 104 Room Hotel
- Directly managed hotel staff daily; supervised approximately 14 associates on the Property
- Demonstrated and promoted a 100% commitment to providing the best possible experience for our guests and associates
- Responsible for maximizing revenues
- Responsible for preparation of property budget and forecasts maintaining statistical and financial records
- Managed labor standards and property level expenses to achieve maximum cash flow through to the bottom-line profit
- Purchased and monitored monthly inventory of supplies and equipment ensuring purchases made were within budget and by approved COO
- Worked with Regional Director of Field Sales to coordinate, manage and implement all sales and marketing activities for the property and meet revenue objectives
- Conducted regular staff meetings to provide various information including company communications, policy reviews, local property activities, goals, etc
- Conducted coaching/counseling sessions; performance evaluations; prepared performance improvement plans, disciplinary documentation; conducted terminations
- Ensured associate related issues were resolved in a timely manner consistent with company policies
- Inspected and documented repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness, and overall property appearance
- Frequently visited competitor hotels to analyze business generation and flow for marketing purposes
- Upheld and Enforced ESH standards and policy compliance at the hotel level ensuring compliance with licensing laws, statutory and health and safety regulations
- Prepared and delivered daily deposits to the bank
- Organized multiple priorities to ensure that daily operations are performed at peak efficiency.
- Evaluated job performance of staff members on an ongoing basis using established criteria.
- Performed administrative tasks such as payroll processing or updating employee records.
Front Desk Manager
Best Western NC
09.2019 - 08.2020
- Assisted Hotel Manager in monitoring in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks
- Assisted with monitoring monthly inventory of supplies and equipment
- Ensured that day to day purchases made were within budget and with approved vendors
- Trained employees on Company standards and job performance expectations during absence of Hotel Manager
- Upheld and Enforced ESH standards and policy compliance at the hotel level
- Served as first level of contact for Guest Service issues
- Resolved guest issues or determined necessity to escalate to GM, District Manager or Corporate Guest Service Manager
- Assisted with all sales related activities to increase occupancy including making sales calls and participating in telemarketing events
- Provided other relief or back-up duties as needed including front desk coverage as per Company standards, housekeeping, and other duties to ensure optimum operation of the hotel
- Performed required duties in all departments when needed
- Supervised 8 to 10 hourly staff members during absence of management
- Organized multiple priorities to ensure daily operations were performed at peak efficiency.
Office Manager Travel Consultant
Columbus Travels Mumbai
01.2015 - 01.2019
- Issue Airline Tickets International and Domestic
- Book Holidays Packages International and Domestic
- Issue Travel Insurance
- Apply for Visa
- Research various destinations and means of travel regarding prices, customs and weather conditions
- Analyze the client's specifications and wishes, besides suggest suitable travel package and services
- Organize trip from beginning to end, through booking tickets and accommodation, securing rental transportation etc
- Supply travelers with pertinent information and useful travel/holidays material (guides, maps, event programs)
- Collect deposits and balances
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Handle unforeseen issues and complaints, besides determine eligibility for money returns
- Invent and update electronic records of clients
- Maintain relationship with Key person
- Keeps financial records
- Reach the revenue and profit targets.
Assistant Restaurant Manager
Bombay Grills
01.2010 - 01.2014
- Supervised all areas of restaurant to keep it clean and well-maintained
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour
- Immediately resolved issues with patrons by employing careful listening and communication skills
- Identified team weak points and implemented corrective actions to resolve concerns
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Managed team of up to 18 restaurant staff, maintaining exceptional customer service and quality standards
- Worked closely with restaurant owner to develop and implement marketing initiatives
- Analyzed daily sales figures and developed strategies to increase sales
- Monitored restaurant operations and adjusted schedules to meet peak customer demand
- Created and maintained detailed financial records and reports to inform future strategies
- Purchased food and cultivated strong vendor relationships
- Motivated staff to perform at peak efficiency and quality
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Education
Graduate in Bachelor Degree in Commerce and Accounts -
Mumbai University
Second Year in Commerce and Accounts -
Royal College
Skills
- Hospitality
- Telephone Etiquette
- Staff Supervision
- Revenue Generation
- Guest Relations
- Operations Management
- Employee Scheduling
- Cash Handling
- Safety Procedures
- Community Relations
- Reporting
- Staff Scheduling
- Quality Assurance
- Reservations Management
- Training and Mentoring
- Employee Performance Reviews
- Revenue Optimization
- Staff Training and Development
Certification
- Food Handler Certification
- Motel 6 General Manager Certificate
- Brand Standard Certificate
- Guest experience and Online Review Certificate
- Lightkeeper Service Culture Certificate
- IATA Certificate
Affiliations
- Dance
- Reading/Writing Journals
- Meditation
- Cooking
Timeline
Hotel General Manager
Motel 6/Studio 6 G6 Hospitality
09.2020 - 11.2023
Front Desk Manager
Best Western NC
09.2019 - 08.2020
Office Manager Travel Consultant
Columbus Travels Mumbai
01.2015 - 01.2019
Assistant Restaurant Manager
Bombay Grills
01.2010 - 01.2014
Graduate in Bachelor Degree in Commerce and Accounts -
Mumbai University
Second Year in Commerce and Accounts -
Royal College
- Food Handler Certification
- Motel 6 General Manager Certificate
- Brand Standard Certificate
- Guest experience and Online Review Certificate
- Lightkeeper Service Culture Certificate
- IATA Certificate
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