IRAN PORTILLO
Chicago Heights,IL
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Consultant
Gerald Toyota of Matteson
01.2023 - Current
- Manage customer inquiries and provide personalized vehicle recommendations to meet client needs.
- Consistently exceed monthly sales goals through effective communication and customer relationship management.
- Guide clients through the purchasing process, from test drives to financing and delivery.
- Maintain product knowledge on Toyota models, pricing, and promotions to ensure accurate and confident presentations.
- Deliver bilingual support (English/Spanish) to improve communication and expand client base.
- Collaborate with team members to enhance showroom performance and meet company objectives.
Education
High School Diploma -
Nuestra Sra. del Pilar
Maracaibo, Venezuela01.2018
Post-Secondary Studies - Architecture
Rafael Urdaneta University
Maracaibo, Venezuela01.2018
Skills
- Customer Service Excellence
- Sales and relationship building
- Bilingual communication
- Client retention and follow-up
- Time Management
- Negotiation & Closing Skills
- Team Collaboration
- Problem Solving
- Positive & Professional Attitude
- Reliable & Punctual
- Negotiation tactics
- Product and service knowledge
- Customer success management
- Sales consultation
- Customer retention
- Customer service
- Customer relationship building
- Exceeds sales goals
- Consultative sales
- Product and service sales
Accomplishments
Recognized for delivering exceptional bilingual service, building strong client relationships, and supporting overall showroom performance through consistent follow-up and smooth customer guidance from inquiry to delivery.
Certification
- TOYOTA Master Sales Consultant 2024
- Comprehensive training focused on advanced sales strategies, customer engagement, and product expertise, recognizing top-performing consultants within Toyota dealerships.
- ISSA Certified Personal Trainer 2024
- Training in fitness programming, client communication, and motivational techniques to design effective, personalized fitness plans.
- ISSA Nutrition Coach 2024
- Specialized education in nutrition fundamentals, client assessment, and goal-oriented wellness guidance to support healthier lifestyle habits.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Consultant
Gerald Toyota of Matteson
01.2023 - Current
Post-Secondary Studies - Architecture
Rafael Urdaneta University
High School Diploma -
Nuestra Sra. del Pilar