Iran A. Carvajal
SMITHS STATION,AL
Summary
Goal-oriented manager with distinguished experience in the Wireless industry. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Proven sales leader committed to streamlining procedures while optimizing employee talent.
Overview
20
20
years of professional experience
Work History
District Manager
Cellular Sales Verizon
04.2010 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Store Manager
We R Wireless
02.2009 - 04.2010
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Sales Associate
The Sprint Store
06.2006 - 01.2009
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Sales Manager
VIP Wireless
08.2004 - 05.2006
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed accounts to retain existing relationships and grow share of business.
Education
Bachelor of Science - Music Business
Full Sail University
Winter Park, FL09-2008
Associate of Science - Recording Arts
Full Sail University
Winter Park, FL06-2007
Skills
- Bilingual Communication
- Staff Supervision
- Conflict Management
- Goal Setting and Performance Metrics
- Employee Scheduling
- Customer Service
- Direct Sales
- B to B Sales
- Sales Team Training
- Strategic Account Development
Languages
Spanish
Native or Bilingual
Timeline
District Manager
Cellular Sales Verizon
04.2010 - Current
Store Manager
We R Wireless
02.2009 - 04.2010
Sales Associate
The Sprint Store
06.2006 - 01.2009
Sales Manager
VIP Wireless
08.2004 - 05.2006
Bachelor of Science - Music Business
Full Sail University
Associate of Science - Recording Arts
Full Sail University
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