To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Principal Clerk Police II
City Of Los Angeles Police Department
12.2017 - Current
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Developed and maintained successful relationships with Detectives Unit, Area office personnel, Supply Division, Records and Identifications Division and sworn personnel.
Coached new hires on Departments policy and procedures while managing employees to achieve maximum production.
Managed compliance as it relates to Arrests records and Investigative Reports to meet court deadlines needed for criminal court prosecution.
Evaluated employee records and productivity and submitted evaluation reports.
Delivered performance reviews, recommending additional training or advancements.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Maintained professional, organized, and safe environment for employees.
Resolved staff member conflicts, actively listening to concerns and documenting conflicts as defined by City Charter.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Communicated clearly with staff employees to keep everyone on the same page and working toward established deadlines.
Recruited, interviewed and hired employees via Personnel Division and the Targeted Local Hire program.
Successfully managed divisional supply budget by assuring that allocated funds are exhausted while adhering to guidelines.
Senior Administrative Clerk
City Of Los Angeles Police Department
12.2016 - 12.2017
Observed department guidelines relating to data protection and confidentiality to prevent information loss and breaches as it pertains to criminal records.
Created welcoming environment for walk-ins at Detective Unit front counter by greeting and assisting, as well as quickly responding to inquiries and needs.
Input data and processed vehicle impounds and crime reports to update Detective records.
Maintained accurate stolen, recovered, and impounded vehicle logs, coordinating with Detective staff.
Managed filing system, entered data and completed other clerical tasks.
Liaised between walk in victims of crimes and Detectives maintaining effective lines of communication at the public front counter.
Police Service Representative
City Of Los Angeles - Police Department
04.1997 - 12.2016
Followed established Department protocols for professional handling of emergency situations.
Received emergency and non-emergency calls by prioritize in order to effectively dispatch police, fire, and EMS while tracking data in real-time.
Assessed emergency requests and made quick judgment calls to determine appropriate action.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Offered friendly and efficient service to callers, handled challenging situations with ease.
Routed calls to police, fire, and ambulance service to meet individual call needs.
Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Provided on-the-job training and coaching to develop new dispatchers.
Assisted callers in emergency situations with appropriate information and support.
Operated emergency response systems to update and retrieve up-to-date information for first responders.
Education
Associate of Arts - Liberal Studies
Los Angeles Mission College
Mission Hills, CA
06.2007
Skills
Office and Operations Management
Report Preparation
Project Management
Managing Divisional Supply Inventory
Leadership and Supervision
Team Supervision
Staff Hiring
Conflict Management
Policy and Procedure Implementation
Staff Scheduling and Timekeeping
Clear Oral/Written Communication
Clerical Support
Accomplishments
Awarded 2018 North Hollywood Civilian of the Year.
Supervised team of 5 staff members.
2022 Valley Bureau Records Unit Targeted Local Hire Liaison.
2016-2023 North Hollywood Station Fund Treasurer, Bookkeeper, and Event Planner.
Supervised team of 5 staff members.
Record Retention Coordinator.
Records Management Systems Ambassador
Languages
Spanish
Native or Bilingual
Timeline
Principal Clerk Police II
City Of Los Angeles Police Department
12.2017 - Current
Senior Administrative Clerk
City Of Los Angeles Police Department
12.2016 - 12.2017
Police Service Representative
City Of Los Angeles - Police Department
04.1997 - 12.2016
Associate of Arts - Liberal Studies
Los Angeles Mission College
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