Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
12
12
years of professional experience
Work History
Head Strength Coach
Mount Vernon Barbell
01.2021 - Current
Built strong relationships with athletes, fostering trust and open communication to facilitate optimal performance outcomes.
Developed comprehensive nutrition plans to support peak physical performance during competition seasons.
Consistently evaluated program effectiveness by monitoring key performance indicators such as team win-loss records, individual improvements in strength metrics, or reductions in injury incidence rates.
Reduced injury rates by focusing on functional movement training and proper exercise techniques.
General Manager
Just A Little Higher Upper Westside
04.2024 - 01.2025
Team Leadership & Staff Management: Supervised a team of 30 employees, providing training on customer service, product knowledge, and compliance with OCM regulations. Conducted performance evaluations, developed schedules, and resolved conflicts to maintain a positive work environment.
Dutchie POS System Management: Utilized the Dutchie system to process transactions, track inventory, and manage customer orders. Ensured smooth operation and troubleshooting of the platform to provide a seamless experience for both customers and staff.
OCM Compliance: Ensured the dispensary was in full compliance with the Office of Cannabis Management (OCM) rules, including product labeling, testing requirements, packaging, and sales limits. Maintained up-to-date knowledge of state cannabis regulations to ensure no violations.
Inventory Control & Product Management: Oversaw inventory levels, performed regular stock audits, and collaborated with vendors to ensure the availability of in-demand products. Implemented efficient stocking practices to reduce waste and optimize sales.
Customer Experience: Managed customer inquiries, concerns, and complaints, ensuring high satisfaction rates. Led the dispensary's customer service strategy, promoting an inclusive and welcoming environment.
Sales & Reporting: Worked closely with the sales team to track performance metrics, analyze sales trends, and implement strategies for revenue growth. Prepared and submitted daily, weekly, and monthly reports on sales, inventory, and compliance.
Territory Manager
T-Mobile
11.2016 - 04.2024
Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Floor Coach
Nike
09.2013 - 11.2016
Facilitated open communication between employees and managers, fostering a positive work environment that encouraged growth and development.
Encouraged self-directed learning among employees via access to relevant resources and tools for continued professional growth outside of formal training sessions.