Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Select Project Highlights
Certification
Languages
Timeline
Generic

Irasely Oquendo

Boonton,NJ

Summary

Experienced Product Manager with a strong track record in leading teams, optimizing software delivery, and improving customer outcomes. Skilled in scaling product value through agile methodologies, quality assurance, and data analysis. Demonstrated success in driving innovation and continuous improvement in fast-paced, compliance-driven environments. Seeking to apply expertise in the finance and technology sector, prioritizing precision, performance, and customer trust.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Scrum Master / Associate Product Manager

Vertican Technologies
01.2017 - Current
  • Company Overview: Tech solutions provider for legal and debt recovery financial services
  • Spearheaded agile delivery of Financial Software updates across 6-developer team; enabled bi-weekly sprints, reducing delivery delays by 20%.
  • Introduced standardized QA test reporting and validation processes, decreasing defect rates by 30% in production environments.
  • Built and maintained product backlog, prioritized features using business cases tied to customer and financial value.
  • Partnered with senior leadership and financial clients to refine product strategy, aligning with compliance, data security, and CX goals.
  • Enhanced Jira/Confluence workflows and knowledge bases, improving cross-functional visibility and alignment.
  • Tech solutions provider for legal and debt recovery financial services

Customer Service Specialist

Pitney Bowes
01.2015 - 01.2017
  • Company Overview: Global mailing and commerce solution provider
  • Acted as liaison between clients and product teams; translated customer feedback into key process changes and tech support enhancements.
  • Streamlined client contract lifecycle through structured tracking and escalation management, improving audit readiness.
  • Boosted customer retention through timely issue resolution and targeted product education, directly contributing to revenue preservation.
  • Global mailing and commerce solution provider, completing over 40 emails and upwards of 20 calls per day for our clients.

Customer Service Representative

Auto Expresso
01.2011 - 01.2015
  • Company Overview: Tolling services and transportation payment systems provider
  • Guided customers in leveraging financial toll products, enhancing satisfaction and minimizing user error.
  • Enforced data integrity and regulatory compliance in all service transactions and CRM entries.
  • Contributed to customer experience workflow redesign, improving inquiry resolution time by 40%.
  • Tolling services and transportation payment systems provider

Education

B.A. - English Literature

Thomas Edison State University
Trenton, NJ

Skills

  • Project Management
  • Adaptive Leadership
  • SDLC
  • Agile Methodologies
  • Data-Driven Strategy
  • KPI Monitoring
  • Risk & Compliance Awareness
  • QA Automation
  • Atlassian Jira, Confluence and other Software
  • SQL-Sync
  • Regulatory Documentation
  • MS Office Suite (All Apps)
  • Azure

Accomplishments

  • Supervised team of 8 staff members.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 4 in the development of Product Enhancements.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Select Project Highlights

  • Reduced QA cycle time by 30% by developing an automated testing framework with reusable components.
  • Improved software deployment efficiency by 25% through sprint optimization and CI/CD enhancements, increasing product value.
  • Increased user satisfaction by 15% by implementing an agile customer feedback loop integrated into release planning.

Certification

  • Certified Scrum Master

Languages

Spanish
Native or Bilingual

Timeline

Scrum Master / Associate Product Manager

Vertican Technologies
01.2017 - Current

Customer Service Specialist

Pitney Bowes
01.2015 - 01.2017

Customer Service Representative

Auto Expresso
01.2011 - 01.2015

B.A. - English Literature

Thomas Edison State University

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