Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

IRASEMA ANTHONY

MESA,AZ

Summary

Experienced, dedicated and bilingual professional with nearly 22 years of distinguished administrative experience.

Demonstrated to excel at communicating, prioritizing and completing multiple tasks and large project. Flexible and hardworking with the drive to succeed and grow.

Seeking to expand my experience and find a dynamic. role that plays to my strengths and challenge me.

Overview

21
21
years of professional experience

Work History

Loan Advisor

Bridgecrest
Mesa, AZ
09.2022 - Current
  • Assisted customers with questions or issues related to their existing loans or loan applications.
  • Monitored customer accounts, including payments, delinquencies, and other activities.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Translated documents from English to Spanish as needed.
  • Researched and resolved customer issues quickly and efficiently.
  • Provided detailed customer service support in both languages.

Office Administrative Assistant

J & H Plumbing LLC
Mesa, AZ
05.2020 - 06.2022
  • Sorted mail daily for distribution throughout the organization.
  • Answered incoming calls in a timely manner and directed them appropriately.
  • Responded promptly to emails, phone calls or texts regarding scheduling changes.
  • Maintained accurate records of employee time cards and attendance records.
  • Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
  • Provided customer service support to answer inquiries from employees regarding their payroll issues or concerns.
  • Monitored collections activity and maintained contact with customers regarding overdue payments.
  • Verified accuracy of invoice calculations before submitting them for approval.
  • Responded promptly to inquiries from internal and external customers regarding billing issues.
  • Ensured compliance with all safety regulations within the store environment.
  • Processed payments via cash, check, or credit card transactions.
  • Replenished supplies such as paper towels, toiletries, cleaning supplies when needed.
  • Created job postings, advertised openings, and updated job boards as needed.
  • Conducted initial phone interviews with applicants to determine qualifications.

Salesperson

Larry H Miller Nissan
Mesa, AZ
01.2020 - 03.2020
  • Analyzed customer feedback to identify areas of improvement in product offerings.
  • Collaborated with team members to develop effective sales plans.
  • Resolved customer complaints promptly and efficiently.
  • Conducted test drives for prospective buyers.
  • Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
  • Explained the differences between various makes and models to help customers decide which one is best for them.
  • Inspected vehicles before delivery for any damages or defects; reported issues immediately if found any.
  • Performed test drives with customers to demonstrate vehicle performance capabilities.
  • Compiled reports on sales activities including daily leads generated and number of cars sold each month.

Dispatch Coordinator

Southwest Surface Blasting
Mesa, AZ
11.2003 - 12.2019
  • Provided administrative support to the project manager as needed.
  • Tracked delivery dates for materials being used in construction projects.
  • Coordinated meetings between contractors, architects, engineers and other stakeholders as needed during the course of a project.
  • Monitored progress of construction projects against timelines and budgets.
  • Collaborated with other departments to coordinate resources when necessary.
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Provided guidance to team members regarding best practices related to scheduling tasks.
  • Developed and implemented Agile project plans, tracked progress and reported results to stakeholders.
  • Conducted post-project reviews with stakeholders to capture feedback on successes and challenges encountered.
  • Collaborated with other departments to ensure consistency in safety policies across the organization.
  • Analyzed accident trends to develop strategies for mitigating hazards or reducing injury rates.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

GED -

Arizona Department of Education
1535 West Jefferson Phoenix, AZ
06-2002

Skills

  • Consultative Sales
  • Appointment Scheduling
  • Complaint resolution
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Data Collection
  • Scheduling
  • Account updating
  • Data Entry
  • Staff Training
  • Delivery Scheduling
  • Coordination
  • Administrative Support
  • Retail sales customer service
  • Building rapport
  • Problem Resolution
  • Complaint Handling
  • Filing
  • Document Control
  • Credit card payment processing
  • Payment Processing
  • Customer Service
  • Microsoft Excel
  • Typing proficiency
  • Customer Relations
  • Call Center Operations
  • Problem-solving abilities
  • Microsoft Outlook
  • Documentation
  • Performance Tracking
  • Document Management
  • Scheduling expertise
  • Project Coordination
  • Mail handling
  • Office Supply Management
  • Calendar Management
  • Database entry

Languages

English
Professional
Spanish
Professional

Timeline

Loan Advisor

Bridgecrest
09.2022 - Current

Office Administrative Assistant

J & H Plumbing LLC
05.2020 - 06.2022

Salesperson

Larry H Miller Nissan
01.2020 - 03.2020

Dispatch Coordinator

Southwest Surface Blasting
11.2003 - 12.2019

GED -

Arizona Department of Education

Similar Profiles

CREATE PROFILE
IRASEMA ANTHONY