Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Irasema Cairo

Las Vegas,NV

Overview

19
19
years of professional experience

Work History

Shift Supervisor

Starbucks
Las Vegas, NV
01.2023 - Current
  • Store manager from 4:30 am- 1:00 pm. My crew and I prepare all materials needed to have a smooth and successful "peak", which is considered the busiest time of the morning.
  • Perform all administrative duties, i.e. count all cash in vault and drawers, perform the daily order of materials that are needed for the next day and/ or the following week.
  • Ensure my associates and I are giving all of our customers the best customer service possible to start out their day. Resolve customer complaints in a timely manner and address any issues that come up during the shift in a proactive manner.
  • Perform all tasking duties, i.e. restock materials, clean ovens, refrigerators, front of house floors and back of house floors, etc. to ensure smooth transition between supervisors.

Service and Production Coordinator

Innovative Systems Group
Las Vegas, NV
09.2018 - 06.2022
  • Managed all inbound service calls and production work order requests and entered into tracking system.
  • Handled all customer communications related to work order status in both departments and updated customers regarding the status of the service call or project.
  • Entered all pertinent details into the tracking system and sent the completed forms to accounting department for billing.
  • Prepared weekly production meeting agendas with updates. Monitored my email account throughout the work day to respond to customers or internal requests.
  • Additional management duties included purchasing materials for installation, researching and grouping orders to maximize savings due to quantity and shipping discounts, building rapport with vendors to create better business relationships.
  • Answering all main phone lines, coordinating with warehouse and other departments to ensure all jobs were on track, ensured employee hours were properly entered into timekeeping system, and communicate final weekly hours to payroll and ensured we were within allocated payroll hours.

Assistant Head Coach (Assistant Store Manager)

Nike
Las Vegas, NV
02.2005 - 08.2018
  • Managed entire store and helped create a positive work environment. Duties included meeting daily and yearly sales goals, scheduling, recruiting, interviewing, and hiring for all departments in the store. I managed a staff of 275-300 employees and 11 managers.
  • Coached and trained all management and associates in every aspect of all departments, including selling, premium customer service, loss prevention and ensured everyone was in compliance with policy and procedure.
  • Helped with development of top talent for the company. My last quarter with the company, 5 out of 6 of newly promoted managers worked and were trained directly by me. They enhanced their work ethic, leadership and people development skills which ultimately led do their promotion.

Education

High School Diploma -

Buena High School
Sierra Vista
05-1991

Skills

  • Bilingual in both English and Spanish
  • Customer-Oriented
  • Conflict resolution techniques
  • Organizational Skills
  • Self-Motivated

Additional Information

I am a hardworking, motivated individual with a proven track record in producing results. I am fluent in English and Spanish which have proven to be very beneficial in my career. I bring energy and positivity to the table and lead by example, helping me earn my employees dedication, loyalty and respect.

Timeline

Shift Supervisor

Starbucks
01.2023 - Current

Service and Production Coordinator

Innovative Systems Group
09.2018 - 06.2022

Assistant Head Coach (Assistant Store Manager)

Nike
02.2005 - 08.2018

High School Diploma -

Buena High School

Similar Profiles

CREATE PROFILE
Irasema Cairo