Irasema Mendoza
Office Manager
Fort Worth,TX
Summary
Pffice Manager with 4 years of patient charting, insurance claims and appointment scheduling in a busy medical office setting. Goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Quality-focused andcommitted to approaching administrative tasks with tenacity and attention to detail. Quality-focused andcommitted to approaching administrative tasks with tenacity and attention to detail. Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Office Manager
Master Eye Associates
03.2025 - Current
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Office Manager
Singleton Eyecare Center
09.2021 - 03.2025
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Oversaw scheduling and coordination of meetings, optimizing team collaboration and communication.
- Implemented inventory management systems, improving resource allocation and reducing costs.
- Developed training programs for new staff, enhancing onboarding processes and team productivity.
Optical Manager
Walmart
08.2019 - 09.2021
- Managed daily optical operations, ensuring compliance with industry standards and regulations.
- Supervised inventory management, optimizing stock levels to minimize shortages and excess.
- Developed training programs for staff, enhancing product knowledge and customer service skills.
- Implemented workflow improvements, increasing efficiency in patient processing and service delivery.
Optical Associate
Walmart
07.2016 - 08.2019
- Oversaw daily optical operations, ensuring compliance with safety and quality standards.
- Mentored junior associates on product knowledge and customer service best practices.
- Improved workflow efficiency by streamlining inventory management processes.
- Provided expert assistance in selecting eyewear and lens options for customers.
Department Manager
Wal-Mart
Gainesville, TX
06.2014 - 08.2014
- Organized racks and shelves to maintain the visual appeal of the store.
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained and served as a peer coach for new sales associates.
- Answered questions regarding the store and its merchandise.
- Demonstrated use and care of merchandise.
- Answered customer questions regarding store merchandise, department information and pricing.
- Led merchandise selection, pricing, planning and marketing.
- Created visual marketing and styled window displays.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Anticipated consumer buying patterns to create a purchase and inventory plan.
Optical Associate
Wal-Mart
Waukesha, WI
04.2012 - 02.2014
- Fitted and adjusted eyeglasses and contact lenses.
- Educated patients about proper contact lens care, visual hygiene and safety.
- Trained patients to safely insert and remove contact lenses.
- Meticulously cleaned and sterilized ophthalmic and surgical instruments.
- Conducted visual field tests to measure field of vision.
- Helped patients select frames according to desired style and color.
- Recommended lenses, lens coatings and frames to suit client needs.
- Obtained patient releases for dissemination of information.
- Prepared mailings of information and documentation.
- Received and processed medical records requests.
- Responded to materials requests and retrieved necessary information.
- Answered a high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
Apparel Associate
Wal-Mart
Waukesha, WI
06.2011 - 04.2012
- Answered customer questions regarding store merchandise, department information and pricing.
- Organized store merchandise racks by size, style and color.
- Mentored new sales associates to contribute to the store’s positive culture.
- Actively pursued personal learning and development opportunities.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Identified potential shoplifters and alerted management.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Operated a cash register for cash, check and credit card transactions.
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
Cashier
Panos Food Market
Waukesha, WI
09.2007 - 03.2010
- Greeted customers promptly.
- Directed customers to store locations.
- Received customer payments.
- Monitored areas for security issues and safety hazards.
- Assisted customers in selecting items based on needs.
- Trained new cashiers on procedures, customer service and sales techniques.
- Assisted on sales floor as needed to maintain service standards.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
- Verified all deliveries against invoices and completed shortage and overage reports.
- Worked extra shifts during busy periods to maintain service.
- Increased customer loyalty and retention.
Assembly
Schaefer Brush Msg. Inc.
Waukesha, WI
09.2007 - 05.2008
- Received and correctly processed both written and verbal instructions, prints and work orders.
- Obtained appropriate tooling and fixtures.
- Made and revised set ups on test strands previously calibrated by other staff.
- Disassembled, reassembled and corrected changeover.
- Built containers and pack parts in accordance with detailed packing specifications.
- Maintained counts and lifts, shifts and stocks materials and parts.
- Recognized and reported defective material and equipment to shift supervisor.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
- Observed all safety policies and procedures
- Correctly and safely used a variety of hand tools, saws and cutting equipment to carry out job duties.
Education
High School Diploma - undefined
2003
Skills
- Professional phone etiquette
- Excellent communication skills
- Articulate and well-spoken
- Customer service-oriented
- Flexible
- Accurate and detailed
- Excellent planner and coordinator
- Works well under pressure
- Team building
- Team building
- Pleasant demeanor
- Multi-line phone proficiency
- Project planning
- HIPAA compliance
Timeline
Office Manager - Master Eye Associates
03.2025 - Current
Office Manager - Singleton Eyecare Center
09.2021 - 03.2025
Optical Manager - Walmart
08.2019 - 09.2021
Optical Associate - Walmart
07.2016 - 08.2019
Department Manager - Wal-Mart
06.2014 - 08.2014
Optical Associate - Wal-Mart
04.2012 - 02.2014
Apparel Associate - Wal-Mart
06.2011 - 04.2012
Cashier - Panos Food Market
09.2007 - 03.2010
Assembly - Schaefer Brush Msg. Inc.
09.2007 - 05.2008
Waukesha North High School - High School Diploma,