Iraya Dennis
Overland Park,KS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Executive
US Bank Service Center
05.2017 - Current
- Successfully handled and mitigated instances of fraudulent/unauthorized activities through effective communication with cardholders and merchants.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Customer Support Specialist
Alliance Data
11.2016 - 05.2017
- Ensured prompt resolution of customer issues through effective communication
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
Customer Service Representative
NCO Financial Systems
03.2012 - 04.2013
- Contacted customers regarding past due accounts
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Education
High School Diploma -
Raymore-Peculiar High School
Skills
- Executive Vision & Direction
- Ability to Establish Rapport
- Quality Assurance Control
- Superior Time Management
- Team Collaborator
- Effective Leader
- High Quality Customer Service
- Relationship Management
- Conflict Resolution
- Active Listening Skills
- Critical Thinking
- Training & Coaching
References
References upon request
Timeline
Customer Service Executive
US Bank Service Center
05.2017 - Current
Customer Support Specialist
Alliance Data
11.2016 - 05.2017
Customer Service Representative
NCO Financial Systems
03.2012 - 04.2013
High School Diploma -
Raymore-Peculiar High School
Similar Profiles
Stormy GunterStormy Gunter
Customer Experience Specialist at US Bank Service CenterCustomer Experience Specialist at US Bank Service Center
Craig GoodallCraig Goodall
Corporate/Government Service Advisor at US Bank Service CenterCorporate/Government Service Advisor at US Bank Service Center
Shara GathingsShara Gathings
Relationship Banker at US Bank Service CenterRelationship Banker at US Bank Service Center
Roslyn LawtonRoslyn Lawton
Fraud Credit Card Case Processor at US Bank Service CenterFraud Credit Card Case Processor at US Bank Service Center
Anthony DinnebierAnthony Dinnebier
Golf Course Attendant at Nicklaus Golf ClubGolf Course Attendant at Nicklaus Golf Club